Customer Service Advisor

2 months ago

Albuquerque, United States University of New Mexico Full time
Student Intermediate Level

Requisition ID
req30914

Working Title
Customer Service Advisor

Pay
$14.00 Hourly

Campus
Main - Albuquerque, NM

Department
Communications Center (290C)

Employment Type
Student Employment

Student Type
Work-Study

Status
Non-Exempt

Background Check Required
No

For Best Consideration Date
9/25/2024

Position Summary
  • The Division of Enrollment Management mission is serving incoming, current and alumni students, including parents through coordinated efforts between Admissions, Financial Aid, Scholarships, Record and Registration and other support organizations with the goal in achieving individual student success.
  • We are seeking an energetic and personable student to support our Contact Center operations team where students and customers are assisted through inbound calls, live-chat, and instant messaging to answer diverse questions and provides accurate guidance in real time with the highest degree of customer service.
  • This position offers a unique perspective and insight into important services and operations the University provides to assist students in their success and retention.
  • Students will be trained on live-chat, inbound calls and other operational tools such as Banner, OnBase, Oracle RightNow (live-chat) and MS Teams to assist students.
  • Students must be achieving Satisfactory Academic Progress and awarded Federal or State Work-Study for the 2023/2024 aid year.
  • Seeking students available to work 12-16 hrs./week, during the fall and spring terms, and availability to work over the summer and two weeks prior to the start of spring term.
  • Complete FAFSA yearly in December.
Minimum Qualifications

Equivalencies not found for this position

Preferred Qualifications
  • Candidate should have prior experience with customerservice, providing high level of customer service with each interactionwith excellent communication skills.
  • Demonstrate the ability toshow empathy, patience, active listening,positive attitude, and desire to help fellow students and customersachieve positive outcomes.
  • Enthusiasm for learning new material quickly andefficiently in a fast paced, but fun environment.
  • Good computer Skills: Knowledge of computer programssuch as Excel, Microsoft Word, UNM programs and services like MYUNM and orexperience in group chat.
  • Basic typing skills preferred, with the ability towrite effectively.

Overall, the ideal candidate for this job should becustomer-focused, have excellent communication and interpersonal skills, be aproblem solver, a team player, ability to multi-task, and demonstrate a strongwork ethic.

Application Instructions

Only applications submitted throughthe official UNMJobs site will be accepted.If you are viewing this jobadvertisement on a 3rd party site, pleasevisit UNMJobs to submit an application.
Include: Resume and Cover Letter that addresses preferred qualifications and 2023/2024 Work-Study Award.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.

  • Service Advisor

    4 weeks ago

    Albuquerque, New Mexico, United States Chalmers Ford Inc Full time

    Job OverviewChalmers Ford Inc is seeking a highly motivated and customer-focused Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.Key ResponsibilitiesProvide excellent customer service, ensuring a positive experience for every customerCommunicate...

  • Customer Accounts Advisor

    3 weeks ago

    Albuquerque, NM, United States Aarons Full time

    Customer Accounts Advisor Aaron's Customer Account Advisors serve as coaches to our customer, driving payment collections and lease agreement renewals by understanding lease agreement benefits and ensuring customers are 100% satisfied with the product. As a Customer Account Advisor, you will build relationships with our customers over the phone and...

  • Tire Service Advisor

    4 weeks ago

    Albuquerque, New Mexico, United States Dealer Tire Full time

    About Dealer TireWe're a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. Our mission is to help the world's largest and most trusted auto manufacturers grow their tire business.Job DescriptionWe're looking for a Tire Service Advisor to join our team. As a Tire Service Advisor, you will work for Dealer Tire...

  • Customer Service Representative

    4 weeks ago

    Albuquerque, New Mexico, United States Mister Car Wash Full time

    Be Part of a Dynamic Team at Mister Car WashWe are seeking a Customer Service Advisor to join our team at Mister Car Wash. As a key member of our operations team, you will play a vital role in delivering exceptional customer experiences and contributing to the success of our business.Key Responsibilities:Work collaboratively with our team to provide...

  • Tax Advisor

    4 weeks ago

    Albuquerque, New Mexico, United States H&R Block Full time

    About the Role:We are seeking a highly skilled Tax Advisor to join our team at Block Advisors, an H&R Block brand. As a Tax Advisor, you will be responsible for providing tax preparation, tax audit support, and tax planning services to our clients year-round.Key Responsibilities:Build and maintain strong relationships with clients to understand their tax...

  • Academic Advisor or Senior Advisor

    4 weeks ago

    Albuquerque, New Mexico, United States University of New Mexico Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Academic Advisor to join our team at the University of New Mexico. As an Academic Advisor, you will play a critical role in providing academic services and resources to our students, ensuring their success and academic growth.Key ResponsibilitiesProvide academic guidance and support to...

  • Financial Advisor

    2 months ago

    Albuquerque, United States Prevender Financial Services, LLC Full time

    Our CompanyPrevender Financial Services, LLC was established in 2007 by Phil Prevender, CFP®. Phil career spans over 32 years in the industry. Along with his six other offices in New Mexico, the practice has over 150 years of combined experience in the financial services and wealth planning industry.Job SummaryWe believe that successful Financial Advisors...

  • Financial Advisor

    3 weeks ago

    Albuquerque, United States Prevender Financial Services, LLC Full time

    Our CompanyPrevender Financial Services, LLC was established in 2007 by Phil Prevender, CFP®. Phil career spans over 32 years in the industry. Along with his six other offices in New Mexico, the practice has over 150 years of combined experience in the financial services and wealth planning industry.Job SummaryWe believe that successful Financial Advisors...

  • Financial Advisor

    1 month ago

    Albuquerque, United States Prevender Financial Services, LLC Full time

    Our CompanyPrevender Financial Services, LLC was established in 2007 by Phil Prevender, CFP®. Phil career spans over 32 years in the industry. Along with his six other offices in New Mexico, the practice has over 150 years of combined experience in the financial services and wealth planning industry.Job SummaryWe believe that successful Financial Advisors...

  • Financial Advisor

    1 month ago

    albuquerque, United States Prevender Financial Services, LLC Full time

    Our CompanyPrevender Financial Services, LLC was established in 2007 by Phil Prevender, CFP®. Phil career spans over 32 years in the industry. Along with his six other offices in New Mexico, the practice has over 150 years of combined experience in the financial services and wealth planning industry.Job SummaryWe believe that successful Financial Advisors...

  • Resident Advisor

    1 month ago

    Albuquerque, United States The University of New Mexico Full time

    Position Summary Under the leadership of the Director and the Assistant Director for Residence Life and the supervision of member of the Residence Education senior staff, the Resident Advisor (RA) is a live-in student position that plays an integral role in the function of the department of Residence Life and Student Housing (RLSH). As RLSH aims to...

  • Field Performance Advisors

    2 days ago

    Albuquerque, United States Adex Corporation Full time

    Field Performance Advisors (FPA) – Job Description Candidate must reside within 50 miles of Albuquerque, NM The Field Performance Advisor (FPA) is responsible for driving optimal performance and continuous improvement among our Suppliers by engaging in regular site visits to consult and engage directly with Suppliers to correct real-time discrepancies...

  • Customer Service Associate

    2 weeks ago

    Albuquerque, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Bilingual Financial Customer Associates (FCA) in our Albuquerque site. We have multiple Spanish teams that provide financial support to our customers world-wide.  All training and...

  • Seasonal Beauty Advisor

    4 days ago

    Albuquerque, United States Ulta Beauty Full time

    Ulta Beauty - 8810 Holly Avenue Suite D [Sales Associate / Team Member] As a Beauty Advisor at Ulta Beauty, you'll: Make eye contact, smile, and promptly acknowledge and greet each guest entering the store; Determine each guest need and answer questions concerning products and services; Partner with management to ensure the guest needs are met; Recommend...

  • Customer Service Associate

    4 weeks ago

    ALBUQUERQUE, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a...

  • Customer Service Rep

    3 weeks ago

    ALBUQUERQUE, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a...

  • Customer Service Associate

    2 weeks ago

    Albuquerque, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA...

  • Customer Service Associate

    2 weeks ago

    ALBUQUERQUE, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a...

  • Customer Service Rep

    4 weeks ago

    ALBUQUERQUE, United States Fidelity Investments Full time

    Job Description:Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a...

  • Customer Service Associate

    5 hours ago

    Albuquerque, United States Fidelity Investments Full time

    Job Description: Do you genuinely enjoy making a difference in the lives of others? If you answered “yes ” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site. In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA...