Customer Care Specialist I
3 weeks ago
Customer Care Specialist I Company: Cox Automotive Inc. Responsibilities The CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices. Maintaining relationships with existing customers includes problem solving by the CCR, by consulting with dealers and educating them about Manheim and ancillary partners. Part of this process will include identifying, assessing, and resolving these issues and determining who needs communication on these issues, including central functions such as IT or Product, or any such Manheim partners. May work across other departments to train on resolving different client issues. The CCR will provide responsive, timely telephone, chat, and email support. The CCR shall personally act as the single, point?of?contact for their issues from identification through resolution as often as possible (i.e., take the call and handle internally vs. transfer or provide other contacts). The CCR will also oversee/monitor the resolution of all problems, regardless of delegation to other departments. Minimum Qualifications High School Diploma/GED Preferred Qualifications Minimum of 2 years of call center and/or client interfacing experience Schedule must have flexibility to work evenings, weekends, holidays as required Multi?task and prioritize required. Ability to handle multiple projects/tasks at a time. Understand foundational levels of computers and technology, internet, email Excellent oral and written communication skills, particularly in a phone or email context Experience working in a contact center metrics?driven environment Strong communication skills and basic computer knowledge Ability to operate under tight pressure Experience working in the automotive industry Compensation Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Employment Requirements Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Seniority level Entry level Employment type Full-time Job function Other Industries Software Development #J-18808-Ljbffr
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Customer Care Specialist I
2 weeks ago
Statesville, United States Cox Enterprises Full timeCustomer Care Specialist I Cox Automotive - USA Job Family Group: Customer Care Group Job Profile: Customer Care Specialist I Management Level: Individual Contributor Flexible Work Option: Hybrid - Ability to work remotely part of the week Work Shift: Day Compensation: Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the...
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Hybrid Customer Care Specialist I Issue Resolver
4 weeks ago
Statesville, United States Cox Communications Full timeA leading telecommunications company is seeking a Customer Care Specialist I in Statesville, NC. This role is responsible for providing exceptional customer support in a contact center environment, handling inquiries via phone, chat, and email. Applicants should possess excellent communication skills and a high school diploma. The position offers a hybrid...
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Customer Care Specialist I
3 weeks ago
Statesville, United States Cox Enterprises Full timeCustomer Care Specialist I The position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availability, be professional, provide documentation within our systems and be knowledgeable...
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Customer Care Specialist I
4 weeks ago
Statesville, United States Cox Communications Full timeThe position of Customer Care Representative entails being the primary customer support for our contact-center. Success in this position requires that the CCR is able to work independently with little to no supervision to provide immediate availabili Customer Care, Specialist, Retail, Customer
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Customer Care Specialist I
4 weeks ago
Statesville, United States Cox Communications Full timeCompany Cox Automotive - USA Job Family Group Customer Care Group Job Profile Customer Care Specialist I Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day Compensation Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated...
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Customer Care Specialist I
1 week ago
Statesville, United States Cox Communications Full timeThe CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintain Customer Care, Specialist, Retail
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Customer Care Specialist I
5 days ago
Statesville, NC, United States Cox Communications Full timeThe CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintain Customer Care, Specialist, Retail
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Customer Care Specialist I
5 days ago
Statesville, NC, United States Cox Communications Full timeThe CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintain Customer Care, Specialist, Retail
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Customer Care Specialist I
5 days ago
Statesville, NC, United States Cox Communications Full timeThe CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintain Customer Care, Specialist, Retail
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Customer Care Specialist I
6 days ago
Statesville, NC, United States Cox Communications Full timeThe CCR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create a list of best practices. Maintain Customer Care, Specialist, Retail
