Entry Level Customer Service Assistant

1 week ago


Austin, United States Net Commesh Full time
Position: Customer Service Assistant (Entry-Level)
Location: Austin, TX
Employment Type: Full-Time
Reports to: Customer Service Manager
About the Role

We are seeking a friendly, reliable, and detail-oriented individual to join our team as an Entry-Level Customer Service Assistant. In this role, you will be the first point of contact for our customers, providing excellent service and support to ensure their needs are met. This is an excellent opportunity to develop your skills and grow within a customer-focused organization.
Key Responsibilities
  • Greet and assist customers via phone, email, or in-person inquiries in a professional and courteous manner.
  • Provide accurate information about products, services, and company policies.
  • Handle and resolve customer concerns and complaints promptly and efficiently.
  • Maintain customer records and update information as needed.
  • Assist in administrative tasks, such as data entry and reporting.
  • Follow company procedures and guidelines to ensure consistent and high-quality service.
Qualifications
  • High school diploma or equivalent; additional certifications are a plus.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficiency with basic computer applications (e.g., Microsoft Office, email).
  • Ability to work in a fast-paced environment and manage multiple tasks.


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