Retail Sales Associate

About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description:
Deeply rooted in the land, the history, and the layered richness of O?ahu, at Turtle Bay youll find an authentic connection to a place of uncommon natural splendor and the warm, welcoming community within it. Where your days are filled with constant discovery and moments that touch your soul, allowing you to explore the uncommon depths of this remarkable coast.

Overview:

Our Retail team is looking for a highly-motivated, engaging, and customer-focused Retail Sales Associate to join our team

The Retail Sales Associate is responsible for assisting guests and selling merchandise in a timely, friendly and efficient manner in the resorts continuing effort to deliver outstanding customer service and drive financial profitability. Under the supervision of the Director of Retail, Retail Assistant Manager and Supervisors Lead team, the Retail Sales Associate will ensure all operational procedures, codes of conduct and standards are followed. This position will also be responsible for maintaining the merchandising standards as set by the DOR and Retail Merchandiser, monitoring and restocking of inventory, and upkeeping cleanliness of the store throughout the shift.

The key objective of this position is to engage with and provide an exemplary service experience for guests while maintaining a clean and well-organized retail outlet.

Key Responsibilities and Accountabilities

Customer Experience

• Greets all guests with a warm Aloha upon arrival, offers assistance to makes sure the client experience is the number one priority throughout the visit, and bids a kind farewell to all customers.
• Demonstrates a professional attitude at all times, particularly in regards to punctuality, appearance, general manner and responsibility.
• Initiates genuine conversation to engage with the customer in a personalized way where all customers feel welcome, heard, and valued.
• Is thoroughly knowledgeable of the brands we carry and can effectively communicate with customers the details, features, and benefits of a product while making best recommendations based on the customers needs.
• Resolves customer issues and/or complaints resulting in a highly satisfied client with the support of management if necessary.
• Ensure policies are followed in all point-of-sale operations.
• Communicates and shares information on all in-store promotions, trunk shows, and retail events.

Floor & Merchandise Management

• Maintains all store merchandising standards as laid out by the DOR and Retail Merchandiser. Assists Retail Merchandiser with display updates and moves as directed.
• Responsible for maintaining impeccable cleanliness in all areas of the store.
• Monitors floor stock, checks inventory for restock needs, and replenishes the floor from backstock as sales demand.
• Maintains awareness of all running promotions and new product placement to best guide customers through their shopping experience.
• Ensures implementation of best practices for loss prevention.
• Performs routine quarterly inventory counts and as assigned by supervisors.
• Completes tasks as assigned by management and supervisors.

Community & Culture

• Act as liaison with local communities to generate word of mouth marketing of Turtle Bay Resort.
• Build relationships with guests, repeat visitors, and local community members.
• Live and promote the Turtle Bay Resort culture and inspire other staff to have fun at work.

Qualifications We Seek

• At least one year in a customer service role. Experience in luxury retail and hospitality preferred.
• Passion for fashion, retail, and making an impact on people.
• Excellent team player paired with strong drive to take initiative when working independently.
• Ability to multitasks in a fast-paced setting while being attentive to customers and remaining flexible to the needs of the business.
• Strong interpersonal and communication skills.
• Approachable and friendly while maintaining professionalism.
• Proven work ethic with utmost integrity and humility.
• Ability to stand for the duration of the shift.

• Flexible schedule to include days, nights, weekends, and holidays as needed.

*Some roles including retail store team members report to a co-employer so benefits may differ from those universal to corporate Benchmark-Pyramid.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.