Bilingual (Spanish) Patient Access Center Agent

1 week ago

Hollywood, United States The CSI Companies Full time

CSI Companies is hiring a Bilingual (Spanish) Patient Access Center Agent for our healthcare client based out of Miramar, FL

Have you got the right qualifications and skills for this job Find out below, and hit apply to be considered.

Hours: Monday – Friday; 40 hours/week; 8am – 4:30pm EST
Location: Miramar, FL 33025
Pay: $15-17/hr.; based on years of experience
Position Type: Contract to Hire; based on performance

Job Summary:
The Patient Access Center Agent contributes to overall patient satisfaction by delivering exceptional customer service to patients, families, caregivers, providers and the community during inbound interaction through various channels of communication in a call center setting

Job Responsibilities:
Performs a complex variety of patient care activities including, but not limited to, accurate appointment scheduling, pre-registration, financial services to achieve first contact resolution and optimize patient flow.
Consistently demonstrates client’s core values and service standards while addressing patient inquiries and concerns.
Collaborates with physician offices and clinical departments to coordinate services, prepare patients for their visit, and maintain all support processes.
Possesses strong verbal communication skills including good voice quality, diction, and articulation.
Demonstrates professional interpersonal skills, uses independent thinking, and displays courtesy and empathy throughout the delivery of care.
Qualifications
Verifiable High School diploma or equivalent is required
1 year of customer service and healthcare and /or call center
Requires critical thinking skills, effective communication, decisive judgment, and the ability to work with minimal supervision
Ability to work in a stressful environment and take appropriate action when required.
Requires great attention to detail
Technically savvy and proficiency in Microsoft Office Suite

About Us
The CSI Companies is a recruiting firm established in 1994 that has been awarded “Best of Staffing” for 8 years in a row. We provide outstanding services to the world’s leaders in the healthcare field as well as other organizations. For consideration, please submit your resume with all of your relevant experience included on it for immediate consideration. Only those candidates identified for an interview will be contacted.

Benefits Offered:
Weekly pay
Medical, dental, and vision coverage
Voluntary Life and AD&D coverage
Paid Training
Opportunity for advancement upon performance and availability

#CSIRISKADJ

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