Member Service Representative

1 month ago


New York, United States VillageCare Full time
Member Service Representative

VillageCareMAX

112 Charles Street, New York, NY 10014

COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE

VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of communication for assisting members in accessing services, solving problems and communicating with other members of the Interdisciplinary Care Team. Some of your daily activities will include:
  • Handling incoming telephone calls and answering questions for members and providers
  • Assisting members in accessing all necessary covered and non-covered services in conjunction with plan of care.
  • Data entry for authorizations under the direction of the Care Management Supervisor.
  • Arrange appointments with physicians and other health care provider services.
  • Assist members in selection of participating providers that will help them improve the quality and outcomes of care.
We would like to speak to those who have 3+ years of experience in a related healthcare call center or service environment. High school diploma required - Associates degree strongly preferred. Bilingual - Chinese required.

There are many benefits to working for VillageCare. If you are someone who likes being part of a team, enjoys a highly competitive benefits package from work leading carries and competitive compensation than we would love to speak with you
  • PTO package, 10 Paid Holidays, Personal and Sick time, Medical/Dental/Vision, HRA/FSA, Education Reimbursement, Retirement Savings 403(b), Life & Disability, Commuter Benefits, Paid Family Leave, Additional Employee Discounts

VillageCare offers a wide range of at-home and community-based services, as well as managed long-term care options that seek to match each individual's needs to help them attain and maintain the greatest level of independent living possible. We are committed to superior outcomes in quality health care.

VillageCare is an Equal Opportunity Employer.

  • New York, United States Building Service 32BJ Benefit Funds Full time

    Job DescriptionJob DescriptionAbout Us:Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high...


  • New York, United States IFA Paris Full time

    As a Member Services Representative, you will be responsible for providing exceptional customer service to members or clients of the organization. You will handle inquiries, resolve issues, and ensure member satisfaction through effective communication and problem-solving skills. Key Responsibilities: Customer Service: Respond promptly to member inquiries...


  • New York, New York, United States IFA Paris Full time

    As a Member Services Representative, you will be responsible for providing exceptional customer service to members or clients of the organizationYou will handle inquiries, resolve issues, and ensure member satisfaction through effective communication and problem-solving skills.Key Responsibilities:Customer Service:Respond promptly to member inquiries via...


  • New York, United States Amida Care Full time

    Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement and member health outcomes. Our mission is to provide access to comprehensive care and coordinated services that facilitate positive health outcomes and general well-being for our members. This...


  • New York, United States Municipal Credit Union Full time

    Job DescriptionJob DescriptionAbout MCU: At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now...


  • New York, United States YMCA of Honolulu Full time

    **Member Service Representative** Position: Member Service Representative Location: Windward Salary Range: $12.50 - $15.00/hour Status: Part time/Non-Exempt **POSITION SUMMARY:** Responsible for providing a wide scope of customer services including any combination of the following duties: membership & program sales and service, facility monitoring & facility...


  • New York, United States Amida Care Full time

    Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement and member health outcomes. Our mission is to provide access to comprehensive care and coordinated services that facilitate positive health outcomes and general well-being for our members. This...


  • New York, United States Amida Care Full time

    Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement and member health outcomes. Our mission is to provide access to comprehensive care and coordinated services that facilitate positive health outcomes and general well-being for our members. This...


  • New York, United States ASCAP Full time

    Job DescriptionJob DescriptionAbout ASCAPThe American Society of Composers, Authors and Publishers (ASCAP) is a membership association of more than one million songwriters, composers and music publishers, and represents some of the world’s most talented music creators. Founded and governed by songwriters, composers and publishers, it is the only performing...


  • New York, United States Medix™ Full time

    Job Title: Member Service Representative (Bilingual in Chinese required) Job Overview: We’re seeking a motivated Member Service Representative who is fluent in Chinese to join our team. Ideal candidates will have experience in customer service—whether through call centers or face-to-face interactions—and a commitment to learning. Bilingual skills in...


  • New York, United States Sfcuonline Full time

    ** Sidney Federal Credit Union** ** Member Service Representative (MSR)** Hancock, NY 13783 Our dedicated team is about more than just who we are today. New perspectives. New ideas. It's about creating opportunities for who we can be, for each other and our members. We offer you the training and tools to be both happy and successful in your position. This...


  • New York, United States VillageCare Senior Living Full time

    Member Service Representative VillageCare. MAX 112 Charles Street, New York, NY 10014 COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE! VillageCare is looking for a self-motivated Member Services Representative responsible for han Member Service, Representative, Spanish, Bilingual, Service, Retail


  • New York, United States VillageCare Senior Living Full time

    Member Service Representative VillageCare. MAX 112 Charles Street, New York, NY 10014 COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE! VillageCare is looking for a self-motivated Member Services Representative responsible for han Member Service, Representative, Bilingual, Service, Retail


  • New York, United States CFFNY Full time

    Job DescriptionJob DescriptionCrunch Fitness is an industry-leading fitness company dedicated to providing a fun, inclusive andresults-driven environment for individuals of all fitness levels. As one the largest and fastest-growingfitness brands in the world, Crunch offers a diverse range of cutting-edge Group Fitness classes,state-of-the-art equipment and...


  • new york city, United States Medix™ Full time

    Job Title: Member Service Representative (Bilingual in Chinese required) Job Overview: We’re seeking a motivated Member Service Representative who is fluent in Chinese to join our team. Ideal candidates will have experience in customer service—whether through call centers or face-to-face interactions—and a commitment to learning. Bilingual skills in...


  • New York, United States Building Service 32BJ Benefit Funds Full time

    Job DescriptionJob DescriptionJob Title: Member Services Clerk (Mailroom) Labor Grade: 3 Department: MailroomReports To: Manager, Mailroom and FacilitiesFLSA Status: Non-exempt (Local 153)Summary:Under the supervision of the Facilities Manager, the Member Services Clerk provides clerical support regarding member correspondence and serves as a backup for...


  • New York, United States Municipal Credit Union Full time

    Job DescriptionJob DescriptionAbout MCU:At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now...


  • New York, United States Municipal Credit Union Full time

    Job DescriptionJob DescriptionAbout MCU:At Municipal Credit Union, we believe that an incredible culture helps create a happy and motivated team that works hard to achieve the best results for themselves and their members. For more than 100 years, MCU has provided affordable financial products and convenient services to a membership base that is now...


  • New York, United States Village Care Full time

    Job DescriptionJob DescriptionMember Service RepresentativeVillageCareMAX112 Charles Street, New York, NY 10014COME WORK FOR THE LEADING, LOCAL MANAGED CARE COMPANY - VILLAGE CARE!VillageCare is looking for a self-motivated Member Services Representative responsible for handling all calls that come through our call center. The MSR serves as the main point of...


  • New York, United States Metropolitan Jewish Health System Full time

    The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life...