Reservations Agent
4 weeks ago
Breathe deeply, dream wildly, and discover a soulful sanctuary where finding yourself comes naturally. Magic sits around every corner and within every conversation. It enchants through the charm of Los Peasquitos Canyon and the sunshine of San Diego. It's where classic meets cool, the fine unwinds into fun and inspiration leads to immersion.
Bask in the San Diego sunshine and enjoy our five-star setting at Fairmont Grand Del Mar. Immersed in nature, the resort hosts 249 elegantly appointed guestrooms and suites, an 18-hole private Tom Fazio-designed golf course, a five-star spa and offers two dozen weekly outdoor activities across the 400 acres of dramatic canyon scenery including yoga, meditation and archery. The Grand includes six different dining venues, including San Diego's only three-Michelin starred restaurant, Addison.
Growth and advancement are not only accessible but actively encouraged. We promote a balanced life for our colleagues and continually seek new ways to enhance our environment and support our beautiful home of San Diego.
What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities. The sky is your limit.
- Rate of Pay: $21.22 per hour USD
A resort specialist, responsible for creating an outstanding first impression over the phone, driving hotel sales by presenting the resort experience to our guests and providing exceptional guest service by anticipating guest needs.
Reservations Agents answer inbound calls from guests interested in staying at Fairmont Grand Del Mar. Agents describe the resort and its amenities to our guests and assist them by booking their hotel reservation into our property management system. Answer the telephones in a professional and friendly manner.
- Answer all telephone lines in the reservation department promptly and courteously.
- Understand technology to answer questions by guests.
- Carry out the policies and procedures of Fairmont Grand Del Mar while maintaining the highest degree of professionalism and teamwork.
- Must have the flexibility to work a varied schedule due to business levels and industry demand.
- Manages and responds to all web related e-mail reservations and/or inquiries, researches guest complaints.
- Keep current on all promotions and marketing programs as well as all company policies and procedures.
- Upsells rooms where possible according to established procedures to maximize hotel average room rate.
- Provides accurate information about the city and the surrounding attractions when asked by guests.
- Maintain current information and knowledge on packages, room rates, holiday packages and sales promotions.
- Requires sitting for long periods of time in close proximity to other employees to continuously perform essential functions.
- Assesses and offers creative suggestions and recommendations to guests/conference requests.
- Good communication skills, attention to detail, customer service skills.
- Excellent telephone skills, clear and professional grammar and tone.
- Prefer previous selling experience for up-selling duties.
- Clear and legible handwriting.
- A strong working knowledge of hotel services desirable.
- Ability to effectively interact with management staff and other employees in a professional manner.
- Possess basic computer skills.
Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. Fairmont Grand Del Mar is proud to be an Equal Opportunity Employer. EOE/M/F/D/V
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
- Ability to effectively interact with management staff and other employees in a professional manner.
- A strong working knowledge of hotel services desirable.
- Clear and legible handwriting.
- Prefer previous selling experience for up-selling duties.
- Excellent telephone skills, clear and professional grammar and tone.
- Requires sitting for long periods of time in close proximity to other employees to continuously perform essential functions.
- Maintain current information and knowledge on packages, room rates, holiday packages and sales promotions.
- Provides accurate information about the city and the surrounding attractions when asked by guests.
- Upsells rooms where possible according to established procedures to maximize hotel average room rate.
- Keep current on all promotions and marketing programs as well as all company policies and procedures.
- Manages and responds to all web related e-mail reservations and/or inquiries, researches guest complaints.
- Must have the flexibility to work a varied schedule due to business levels and industry demand.
- Carry out the policies and procedures of Fairmont Grand Del Mar while maintaining the highest degree of professionalism and teamwork.
- Understand technology to answer questions by guests.
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