Spa Receptionist

Job Details

Job Location
Albert Hotel - Fredericksburg, TX

Salary Range
$18.00 - $18.00 Hourly

Description

ALBERT HOTEL is hiring for a SPA RECEPTIONIST

Albert Hotel is located on a three-acre site from 242 to 248 East Main Street, Fredericksburg, TX. The hotel itself is tucked away from Main Street located behind the original historic buildings, creating a peaceful escape offering quiet sophistication just off bustling Main Street. The hotel has 110 guest rooms, including bunkrooms, suites, and a private house, and each room will have tailored amenities, custom-designed furniture, and little extras to make guests feel at home. The property has three restaurants, one bar, a private dining room, and will offer in-room dining. Guests can enjoy the inviting outdoor lagoon-style pool, a fitness center, and a 2,000 sq. foot full-service spa. The property is ideal for hosting events, with a 3,600 square-foot event space and a 1,200 square-foot mezzanine deck and event lawn.

JOB OVERVIEW

The Spa Receptionist will greet guests and guide them through the spa journey while adding your personal touch to make the guest feel comfortable and welcome. The Spa Receptionist will assist guests with booking spa treatments that best fit their needs and be well versed on different services offered at the spa. Receptionist will provide elevated service and create memorable, and intentional guest experiences throughout the Spa.

What you'll do:

• Adhere to all standards of operations, policies and procedures, manuals, training material, memos, and verbal instruction
• Maintain inventory inventory on shelves in spa retail area
• Process spa service and retail transactions accurately.
• Be knowledgeable about Fredericksburg, Albert Hotel, and The Spa and able to provide direction to guests to include packages and products offered, hours of operation, class schedules, and the adventurous offerings of our scenic surroundings.
• Educate guests and provide feedback, resources, and recommendations for continued care at home.
• Maintain a high level of customer service standards in all interactions with spa guests and hotel staff.
• Resolve all guest feedback in a promptly and diplomatically ensuring a high level of guest satisfaction
• Attend relevant meetings, as required.

Who you are:

• You have 1+ years of customer service experience preferably in a spa setting.
• You have previous cash handling experience.
• You believe in hospitality, deeply and passionately.
• You know how important relationships are and you find joy in growing and maintaining new ones.
• You use your time wisely and are an expert in prioritizing and multi-tasking.
• You're thorough, have excellent communication and pay close attention to detail.
• You're patient and able to remain calm in stressful situations.
• You have a strong work ethic and can work both autonomously and with a team.

BENEFITS

We are proud to offer competitive wages and the following benefits for full-time employees:

• Up to 3 weeks of paid time off annually
• 50% off discount at most New Waterloo restaurants
• Health, vision + dental benefits
• 401K matching
• Paid holidays
• Volunteer pay
• Tuition reimbursement
• Referral bonuses
• Discounts at our shops, hotels + local partnerships

ABOUT NEW WATERLOO

New Waterloo is an independent hospitality development + management company. We make places that create positive impact within the communities in which we live, work, play, and call home. Our brands include: South Congress Hotel, El Rey Court, La Condesa, Sway, Cafe No Se, Manana, Maie Day, Otoko, Watertrade, Il Brutto, Butler Pitch & Putt, Waymore's Guest House & Casual Club, and Albert Hotel.

New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status."

---