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Customer Service Representative

3 months ago

Fort Belvoir, United States Piper Companies Full time
Zachary Piper Solutionsis currently seeking aCustomer Service Representativeon Ft. Belvoir supporting all base communications.

Responsibilities for the Customer Service Representative include:
  • Prepare orders in the NetPlus database by creating a TSR (Telecommunications Service Request) using the information obtained from the customers
  • Coordinate with appropriate supervisors for time and material estimates.
  • Work directly with Outside Plant technicians and Inside Plant technicians on any service order questions or issues and/or trouble calls as needed
  • Resolve routine pricing inquiries to include issuance of Corrected Service Orders if needed
  • Update the NetPlus database. This includes building new cables, creating new connectivity devices, updating LENs, updating connectivity for phone numbers and circuits, etc
  • Give verbal and written instructions for all telecommunication devices used on Fort Belvoir
Qualifications for the Customer Service Representative include:
  • 2-3+ years of relevant experience
  • Experience with handling ticket/service requests or working in an administrative assistant or customer service related position
  • ACTIVE DoD SECRET Clearance
Compensation for the Customer Service Representative include:
  • $55K-$60K based on experience
  • Full Benefits: Cigna Healthcare, Guardian Dental, VSP Vision, 401k with Voya through ADP
  • PTO and 11 federal Holidays


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