QA Supervisor

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**QA Supervisor

Credit Cards & Unsecured Lending

Delivery Operations**
350544BR
Project Management
Wilmington , DE
February 21, 2022
**Company Overview**
**About TD Bank, Americas Most Convenient Bank**

TD Bank, Americas Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit

Find TD Bank on Facebook at

and on Twitter at .
TD Bank, Americas Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol TD. To learn more, visit .
**Department Overview**
TD Banks Credit Cards and Unsecured Lending organization offers consumer credit in three areas: TD-branded credit cards and personal loans; retail sales financing programs through TD Retail Card Services; and co-branded and private label card partnerships. Our credit cards are distributed through our East Coast retail store network and nationally through hundreds of partnership programs with retailers and other third-party organizations.
**Job Description**
The Quality Assurance Supervisor Manage, develops, coach and motivates a team of Quality Assurance Analysts to ensure overall service and/or department quality standards are met.
**Requirements**
Ensures day-to-day quality assurance of department and/or Employees
Supervises, develops, coaches and motivates employees to achieve quality assurance goals
Acts as a backup to the Quality Assurance Manager as needed
Provides leadership and direction to enhance and improve processes and practices within the department
Leads and applies the performance management process, supporting employees in their personal and performance development
Maintains strong relationships with partners and peers by sharing best practices, knowledge and leveraging experience
Ensures ongoing training and development of staff and assist with training and development efforts
Provides mentoring and coaching to assigned employees
Participates in the selection, placement and training of new team members
Enhances reward and recognition programs
Participates in meetings and coaching sessions - Must be eligible for employment under regulatory standards applicable to the position.
**Qualifications**
Bachelors degree or progressive work experience in addition to experience below
2-4 years related experience required
Strong Customer service orientation
Leadership and conflict resolution skills
Detail oriented with strong organizational skills and the ability to multi-task
Strong computer skills
Excellent written and verbal communication skills
Ability to perform in a fast paced environment
**Hours**
standard office
**Inclusiveness**
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Colorado Residents Only**
For an overview of TDs Benefits program, please visit
**Colorado Residents Only**
For additional information regarding the compensation of this position, please
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