Defense Communications Operations Manager

3 weeks ago


Frankfort, United States Steerbridge Co, Inc. Full time

This position is contingent upon award.

Position:

Defense Communications Operations Manager

Job Type:

Full-Time, Hybrid

Mode of Work: Elizabethtown, KY

POSITION OVERVIEW SteerBridge seeks a

Defense Communications Operations Manager

to provide management, direction, administration, quality assurance, and leadership during execution of contact center engineering and service delivery.

Veterans and Military Spouses encouraged to apply.

REQUIRED

Must be a U.S. Citizen.

Minimum Security Clearance – Secret

Ability to work on occasion in Louisville, KY, or Monterey, CA

EDUCATION Minimum high school diploma. Bachelor’s degree preferred.

QUALIFICATIONS

Minimum 5 years of experience in

Help Desk operations

with heavy emphasis in customer service.

3 years of experience in a role that demonstrates experience and knowledge in

DoD benefits

and personnel data processes.

Exceptional interpersonal, customer service, problem-solving, verbal and written communication skills, and conflict resolution skills.

Ability to travel on occasion to either Louisville, KY, or Monterey, CA.

SKILLS Candidates must bring demonstrated skills/experience in:

Network Management:

Manage the day-to-day operations of the Defense Switched Network, ensuring its reliability, security, and performance meet the operational needs of military personnel.

Infrastructure Maintenance:

Oversee the maintenance and upkeep of the DSN infrastructure, including switches, routers, and other network components, to ensure optimal functionality.

Troubleshooting and Issue Resolution:

Lead efforts to troubleshoot network issues and resolve technical problems promptly to minimize downtime and disruptions to communication services.

Quality Assurance:

Implement and enforce quality assurance processes to maintain high standards of service delivery and ensure compliance with military regulations and protocols.

Capacity Planning:

Monitor network usage and capacity to anticipate future needs and plan for upgrades or expansions as necessary to support operational requirements.

COMPENSATION A salary commensurate with background and experience will be offered.

BENEFITS

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with matching

Paid Time Off

Paid Federal Holidays

SteerBridge Strategies is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation, or any characteristic protected under applicable law. SteerBridge Strategies will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

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