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BPO Customer Service Representative
1 month ago
Job Type
Full-time
Description
Edfinancial Services is looking to hire 25 full-time onsite Customer Service Representatives
(*Please note, remote work is optional after 6 months of successful job performance, must meet internet speed requirements and approved work space)
Edfinancial has been recognized as a National Top Workplace for 2024. Are you a customer service rockstar who is ready to make a big impact helping customers understand their student loans? Do you want a set schedule so you can plan your days off in advance? Would you like to join a growing local company where there is potential for career advancement? If so, please read on
This Customer Service Representative position has a base wage of $17.20/hour pays an additional $4.41/hour in fringe benefits to help cover medical, dental, vision, a flexible spending account (FSA), or a health savings account (HSA). If you don't need benefits or do not spend it all, the additional $4.41 (combined with base pay is $21.61) is yours to add to your paycheck or invest in 401K We offer 11 paid holidays including Black Friday and Christmas Eve. Generous paid time off (Vacation and Sick) that starts to accrue on your first day, experienced supportive leadership, and a positive team-oriented culture. If this sounds like the right opportunity for you, apply today
ABOUT EDFINANCIAL: We continue to grow and just had the best year in our company's 30+year history. We are a contractor for the Department of Education and get new loans to service every day. In these concerning economic times, you will have peace of mind knowing we are a solid company, and there is always work to be done. We hire people who are looking for more than just a job. We love to promote from within 99% of entry-level employees who stay with us for more than 2 years will be given the opportunity to expand their skills and many will join our leadership team. We have a casual work environment, but we are serious about making sure our employees have a voice and feel like they are a part of the team. We are dedicated to improving the culture of our company and keeping the Edfamily informed We believe that happy, engaged employees add value to our company. We do our best to hire friendly, down-to-earth people who make good team members. We promote a healthy work-life balance even offering a flexible mental health day for self-care. We also emphasize personal development through our tuition reimbursement and leadership development programs.
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE: As a Customer Service Representative, you are the first line of communication for our clients on the phone, through chat, or email. Whether answering simple questions or solving complex problems, you are patient and friendly. You always put yourself in the callers' shoes and listen carefully to their needs. The key to your success is that you never give up or lose your cool. You are all about following through and resolution. Most of our borrowers are appreciative of our exceptional customer service, but occasionally one of them is frustrated. You don't take it personally, and your professionalism and kindness usually turn things around. You will have round-the-clock support from senior agents and leadership who are just a phone call away when you need assistance. You get great satisfaction out of making the student loan experience easy for busy students and graduates
QUALIFICATIONS FOR A CLIENT SERVICE REPRESENTATIVE
High school diploma (degree preferred)
Good computer skills with the ability to navigate multiple platforms at once
Exceptional customer service and phone skills
Ability to obtain a federal security clearance
Fluent Spanish speakers a plus but not required
We will train the right person on the technical aspects of our software and best practices, but basic computer skills are a must. Do you have excellent communication skills, both written and verbal? Are you comfortable talking on the phone? Do you enjoy building relationships with people? Are you team-oriented? Do you have creative problem-solving skills? If so, you might just be perfect for this Client Relations Customer Service Representative position
WORK SCHEDULE This position requires open availability during our hours of operation.
Hours of Operation (EST)
Monday 8:00 a.m. - 9:00 p.m.
Tuesday -Wednesday 8:00 a.m. - 8:00 p.m.
Thursday-Friday 8:00 am- 6:00 pm
READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process using your completed resume. If you feel that you would be right for this customer service job, please fill out our initial 5-minute, mobile-friendly application. We look forward to meeting you
Requirements
QUALIFICATIONS FOR A CLIENT SERVICE REPRESENTATIVE
- High school diploma (degree preferred)
- Good computer skills with the ability to navigate multiple platforms at once
- Exceptional customer service and phone skills
- Ability to obtain a federal security clearance
- Fluent Spanish speakers a plus but not required
- The willingness to take a drug screening consent to a background check
*Please note, we will train the right person on the technical aspects of our software and best practices, but basic computer skills are a must.
Do you have excellent communication skills, both written and verbal? Are you comfortable talking on the phone? Do you enjoy building relationships with people? Are you team-oriented? Do you have creative problem-solving skills? If so, you might just be perfect for this Client Relations Customer Service Representative position We will train the right person on the technical aspects of our software and best practices, but to be considered for this role you must Have:
