Reservation Sales Agent

3 weeks ago

Big Sky, United States Big Sky Vacation Rental Full time

Are you an energetic, client-centric self-starter with experience working and selling in a fast-paced, customer-centric business?

Are you seeking an entrepreneurial opportunity, without corporate bureaucracy, that will have significant career growth opportunities that will come with your success? If so, please read on

About the Business:

We are one of the largest short-term vacation rental property management companies in Big Sky, MT. Our primary business is focused on property management and marketing services for homeowners and investors, and hospitality services for guests. The business is poised for growth and expansion in Big Sky. This business is privately held and operates with a family-first philosophy.

What you'll do:

The Reservation Sales Agent's primary responsibilities are to collaborate with our Reservation Sales Manager to maximize rates and occupancy based on current, ongoing company performance data thereby increasing revenue for the company overall; To actively assist guests in selecting and booking the perfect vacation rental properties.

As the Reservation Sales Agent you will:

  • Greet, interact, and direct guests, and homeowners to the best accommodation for their request;
  • Answer all incoming calls, emails, inquiries via our channels, etc. ;
  • Acknowledge guest loyalty and patronage;
  • Communicate with guests by phone, SMS, and/or email, while treating each person with friendliness, respect, and professionalism.
  • Handle all sales leads using the established "Lead Management Procedures," Big Sky Vacation Rentals Sales Process, and utilize Track Role to increase overall sales;
  • Able to build strong relationships with guests while pursuing the sale;
  • Offer ancillary revenue generators such as Travel Insurance;
  • Process payments and work to collect needed information on reservations without payments or declined payments and the like;
  • Offer to save reservations when guests call to cancel a reservation;
  • Assist guests with their reservation concerns and accurately state and know all company policies as they relate to reservations;
  • Assist Guest Services in reaching out to guests for relocation options if the home booked does not become available;
  • Monitor guest rental agreements to ensure they are completed in a timely manner;
  • Become knowledgeable on ski access for all properties, specifics, and uniqueness of each property;
  • Assist guests with their inquiries or concerns before, during, or after stays;
  • Provide suggestions or local recommendations the guests would reach about in relation to their vacation;
  • Able to research information online if the information is not readily available;
  • Able to assist in de-escalating guests by providing the best resolution while on a call;
  • The employee exercises discretion and independent decision-making during each sales call
  • All other duties, projects, and responsibilities as assigned.
  • Ensure all KPIs are met and willing to be coached for growth and development
  • Utilize all available technology to ensure efficiency and increase revenue
  • Communicate with clients and guests on all levels as requested; Guest service, check-ins, concierge work, problem-solving, etc.
  • Be an energetic and supportive team player
What you'll bring with you:
  • Customer-centric, service-oriented mindset - both guests and our owners are important assets
  • Superb written and verbal communication skills
  • Creativity, looking for creative solutions is in your nature
  • A can-do, self-starter mentality with the ability to multi-task
  • You thrive in a fast-paced environment where guidance exists, and bureaucracy and red tape do not
  • The highest level of ethical standards of conduct
  • Supportive team player and optimistic outlook

Requirements:

Remote in the US

Authorized to work in the US

Willing to Travel to Big Sky, MT at least once a year for familiarization trips

Fluency in Office suite, including Word, Excel, PowerPoint

Minimum of a high school diploma or GED

Knowledge of Big Sky and the hospitality industry a plus

Job Type: Full-time

Pay: $16 - 18/hour + Commission potential

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