On Call Banquet Server

4 months ago

Washington, United States Sonesta International Hotels Full time
Job Description Summary

To provide efficient friendly customer service at all times and to maintain a clean, professional top quality Banquet experience for all guests.

Job Description

Key Job Functions
  • Must have complete knowledge of service time, menu, and specials for each function assigned.
  • Service every function according to Sonesta Service Standards.
  • Always inquire if additional service is needed.
  • Responsible for set-up and break down of tables in the meeting rooms according to BEOs and guests' requests.
  • Responsible to learn about the VIPs in each function and their special needs.
  • Complete all side duties as assigned.
  • Must minimize breakage.
  • Attend all designated staff meetings and training sessions.
  • Perform all banquet side work as designated by the supervisor.
  • Efficiently and properly perform all service standards.
  • Attend to all needs of the guests during functions, paying special attention to diets or any special orders.
  • Report to Supervisor any need for housekeeping and/or repairs of any equipment or function areas.
  • Must be familiar with and adhere to all liquor liability laws.
  • Must attend all designated pre-meal meetings.
  • Responsible for setting up banquet area.
  • Adhere to predefined drink service guidelines and responsible for beverage familiarization.
  • Perform any other duties assigned by management.
  • Maintain a neat and professional appearance.
  • Maintain an awareness of liquor costs and minimize waste, which may raise them.
  • Must be familiar with all policies related to liquor liability laws.
  • Ability to open and close the shift assigned.
  • Must serve all guests in consistent manner, using Sonesta Service Standards.
  • Must be able to bus tables and re-set them as needed.
  • Must know the function menu and be able to describe the items to guests.
  • Must be able to resolve guests' issues and create an amazing experience.
  • Must be able to communicate and maintain a positive relationship with culinary and stewarding staff.
  • Maintain an awareness of all functions, events and meetings taking place at any given time.
  • Control heavy volume at pick times.
  • Knowledge of hotel property.
  • Inform the guest about buffets, hotel activities and community.
  • Attend to and anticipate guest's needs.
  • Greet guests. Anticipate guest's needs to create an amazing experience.
  • Qualifications and Skills

    A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

    • Track record of delivering exceptional guest or client experience.
    • Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates.
    • Strong communication skills.
    • Appropriate professional appearance and demeanor.
    • Ability to handle cash, vouchers, coupons, and credit cards as needed.
    • Ability to bus and set-up tables throughout shift to expedite and improve services within restaurant.
    • Maintain clean surroundings
    • Follows Sonesta's grooming standards.
    • Occasional lifting up to 25 pounds.
    • Pushing supply carts.
    • Carrying trays.
All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Additional Job Information/Anticipated

Pay Range

$11.00 per hour base pay; tips and gratuity offered may vary depending on various factors including but not limited to job related knowledge, skills and job specific experience/overall experience.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
  • Hospital Indemnity
  • Critical Illness Insurance
  • Accident Insurance


Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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