Assistant Director, Customer Service Management

2 weeks ago

Las Vegas, United States The EXPO Group Full time

The Expo Group is seeking an Assistant Director, Customer Service Management to oversee, lead, and mentor teams of up to 12+ team members. They will also be responsible for managing team expectations and employee performance. This position is based at our Orlando, Florida or Irving, Texas office, and while hybrid options are available, you should be able to regularly commute.

We're looking for someone with at least five years of relates experience, preferably in the trade show industry who is comfortable leading a team and dealing with the many aspects of customer service. Attention to detail, a willingness to learn, well developed time management skills and polished communication skills are vital for success. You should have a working knowledge of Microsoft Office and be comfortable learning new software.

Our perfect candidate will:

  • Manage all process and procedures and roles and responsibilities with all direct reports
  • Assist with all hiring, onboarding, and training of new team members
  • Perform yearly employee performance evaluations and approve all timecards for direct reports
  • Work with the Vice President, Director, and other Assistant Directors with all scheduling of team members on all events
  • Work with the Vice President and Director with succession planning and career path growth for all direct reports
  • Develop strong internal peer network with other teams
  • Meet with Project Management leadership and other department leadership to ensure a balanced cross functional relationship
  • Assist with departmental budgets
  • Assist with ensuring vendor management ordering deadline dates are being met
  • Participate with any suggested change to operating systems

The Expo Group offers a great-work life balance. This is a hybrid position, and the candidate must be able to commute to the specified office as needed.Our people are the foundation of our business, which is why we offer a competitive benefits package including Medical, Dental, Vision, 401K and more. The Expo Group is committed to providing a safe work environment and to fostering the health and well-being of its employees. That commitment is jeopardized when any of our employees use substances the federal government deems an illegal substance at home or at work, comes to work under their influence, possesses, distributes or sells drugs in the workplace, or abuses alcohol on the job. As part of our commitment to safeguard the well being of our employees and to provide a safe environment for everyone, The Expo Group has established a drug-free workplace policy. All candidates must pass a drug test prior to employment.

The Expo Group is a trusted exhibition and events partner helping organizations grow their attendee, exhibitor and sponsorship revenue through the design and execution of unique, compelling and memorable experiences. The company is headquartered in Irving with offices in Orlando, Chicago and Las Vegas. Learn more at www.theexpogroup.com.

Only applications received through our website will be considered. For design positions, please also be sure to upload your portfolio or review of your application will be delayed.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the company.

#LI-Hybrid
#orlando

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