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Order Management Coordinator

2 months ago

Fairfield, United States E.L.F. Beauty, Inc. Full time

About the Company

e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare.

We have annual revenues of ~$900 million and our business performance has been nothing short of extraordinary with 21 consecutive quarters of net sales growth as we have grown to #3 mass cosmetics brand in the US and are the fastest growing brand among the top 5. Our total compensation philosophy offers every new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity given to every full-time employee as a part of their new hire package, flexible time off, year-round half-day Fridays, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry.

Job Summary

The Order Management Coordinator will manage and execute the entire life cycle process of inbound orders received from our retailers across multiple brands. Candidate will possess strong communication skills as this role is a central communication point between Sales, Planning, and our third-party warehouses.

Responsibilities

- Processing and troubleshooting of all inbound and outbound EDI transactions.

- Order allocation of product based on pre-defined criteria when constrained.

- Full ownership of order to cash process

- Daily communication on order status, out of stocks, shipping delays, etc.

- Daily interaction with internal teams such as Sales, Planning & Warehousing.

- Maintain and ensure vendor compliance as it pertains to specific retailer requirements.

- Chargeback resolution for assigned accounts

Desired Skills

- Bachelor's degree in Operations or Business Management or equivalent experience

- 1-3 years' experience in related field preferably consumer products

- Must be proficient in Excel, including but not limited to Pivot Tables and VLOOKUP.

- Experience working with EDI transactions and troubleshooting; experience with ERP systems (i.e. NetSuite/ SAP) a plus

- Experience working with mass merchandisers is a plus

- Excellent organizational and communication skills

- Ability to multi-task

- Superior attention to detail under tight deadlines

- Proven ability to work well with others in a team environment and amongst all levels of the organization

This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors' discretion.

e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice (www.elfbeauty.com/us-job-applicant-privacy-notice) for how your personal information is used and shared.