Warehouse Manager

4 weeks ago

Milwaukee, United States Smart Warehousing Full time

** Warehouse Manager**

**Job Category****:** Warehouse Operations **Requisition Number****:** WAREH01134 Showing 1 location **Job Details**

**Description**

Job Title: Warehouse Manager

Reports To: Director of Operations

COMPANY DESCRIPTION:

Smart Warehousing is not your typical warehousing company. Our organization began as an inventory management system first, and warehouse second. This focus on technology is what has created our previous successes and drives our future.

Our technology platform makes complex omnichannel fulfillment and warehousing Smart, Flexible & Responsive so that our customers can focus on what they do best. Weve built our software, SWIMS and Bubbles, to tech-enable people, giving us a key competitive advantage in solving the most challenging fulfillment requirements. We ship millions of orders for almost 1,000 customers across 30 warehouses nationwide (approximately 10MM sqft). Our vertical integration allows us to boldly claim: Our people, our buildings, our tech and our promise.

JOB SUMMARY:

The Warehouse Manager is responsible for the overall success of more than one warehouse operation through the accurate and safe receipt, storage, retrieval and timely dispatch of customer products and goods. This role is focused on providing our customers an exemplary level of service by driving inventory accuracy, warehouse organization, task-prioritization, and staff leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Motivates, organizes and encourages teamwork within the workforce to ensure set productivity targets are met Training staff and monitoring their performance, progress, and service levels.

Responsible for general administrative duties such as providing timely responses to inquiries, timecard management and submittal, coordination of supplies with Purchasing Department, submittal of expense reimbursements for approval, etc.

Responsible for hiring, onboarding, daily management, performance management, promotion/demotion, coaching and discipline processes for assigned employees up to and including termination.

Identifies key team members that can be cross-trained for promotion opportunities. Actively builds their bench so associates are ready for next opportunities as our organization grows.

Partners cross-functionally to mobilize resources and aligns around the common goal of obsession with superior customer service.

Promotes SOPs, follows processes and drives high attention to detail to ensure customer needs are met/exceeded on a daily basis.

Partners with internal departments to investigate and resolve customer concerns, resolve open operational tickets and support general inquiries.

Oversees customer inventories, monitoring orders and processing shipments.

Job Description | Warehouse Manager

2 | P a g e

Ensures quality, delivery and budget objectives are met/exceeded.

Continuously drives profitability and generates revenue by identifying and eliminating non-value-added activities and recognizing missed opportunities.

Assists in the development of, and ongoing recommendations for, warehouse design by planning layout, product flow, and product handling systems, evaluating and recommending new equipment.

Develops and provides ongoing recommendations for warehouse operations system improvements by analyzing process workflow, manning and space requirements, and equipment layout; subsequently implements applicable changes.

Assesses, analyzes and interprets quantitative and qualitative metrics to determine current and future state of warehouse productivity and determine improvement opportunities.

Produces regular reports and statistics on a daily, weekly and monthly basis as directed.

Delivers and fulfills objectives and executes directives from leadership team.

Oversees and manages customer communication by email and telephone.

Manages and coordinates on-site visits for current and potential customers.

Completes other duties as assigned.

THE PERSON | MINIMUM REQUIREMENTS

Bachelor's Degree or equivalent combination of core education and related professional experience.

5+ years of industry work experience; two years of specific warehouse experience with proven results; supply chain experience required.

Advanced service, production, or supervisory role having greater responsibility to perform all (or most) of the standard work required within the function.

Personnel management and supervisory experience required.

Prior experience of Domestic and International services within the logistics industry

Experience leveraging technology to perform daily tasks, including strong familiarity with MS Office applications (in particular Exchange, Word & Excel), web navigation & basic hardware.

Prior use with PO system, enterprise sourcing and/or inventory oversight for multiple locations.

Strong oral and written communication, problem solving and interpersonal skills; ability to quickly build rapport with both customer and Smart Warehousing business units.

Ability to travel 10%.

COMPENSATION & BENEFITS PACKAGE

Smart is a work hard, play hard organization that values hard work. When the company wins, we share those rewards with our employees. This position is eligible for our Operations Incentive Program based on achieving building performance objectives.

Smart values its employees and provides a comprehensive employee benefits program. These include medical, dental, vision, life insurance, 401k and employer match.

PHYSICAL DEMANDS The majority of the time spent in this role will be in a warehouse setting. This can mean long hours performing non-sedentary work (on the floor, walking, operating equipment, etc). This will require the ability to see, hear, talk, write, read, stand, walk, bend, and be alert at all times.

Job Description | Warehouse Manager

3 | P a g e

The operation of various forms of warehouse equipment and/or lifting up to 50lbs consistently throughout the day may be required depending on business needs. This position may require travel up to 10%. Employee must be willing/able to travel independently and with others throughout the US by plane and motor vehicle.

**Qualifications**

**Skills**

**Behaviors**

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**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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