Ranch & Spa Receptionist

4 months ago

Ocala, United States On Top of the World Full time
Job Details

Job Location
OC - Ocala, FL

Position Type
Part Time

Education Level
High School/GED or Equivalent

Job Category
Customer Service

Description

The Part Time Ranch & Spa Receptionist is responsible for providing The Ranch clientele with a professional greeting to the facility and timely processing for scheduled services.

Some of our great benefits include:
  • Weekly Pay
  • Matching 401K
  • Employee Referral Program
  • Discount on fitness membership
Schedule:
  • Part Time
  • 15-20 hours a week
  • Open availability Monday to Sunday
Responsibilities:
  • Ensures the Ranch Experience for members and guests by maintaining the established standards
  • Becomes knowledgeable about the facility and its amenities in order to effectively communicate with members and/or guests
  • Becomes knowledgeable in the line of products carried, their uses, prices, etc.
  • Greets each guest with a smile and direct eye contact
  • Books appointments for spa and salon services, promotes Ranch fitness memberships, and sells personal training pre-paid packages
  • Conducts tours and attends membership meetings as needed
  • Receives payments for goods and services and properly accounts for the money
  • Maintains accurate list of providers
  • Uses time efficiently throughout shift by dusting and organizing display retail area
  • Ensures proper coverage when it is necessary to leave the Ranch reception area
  • Maintains a clean work area free from clutter and personal effects
  • Responsible for learning applicable computer software and trains new employees on how to use it
  • Adds items into retail and professional inventories
  • Maintains adequate supply of all printed material for members and guests, ensuring the smooth operation of the Ranch reception area
  • Processes sales, refunds, gift certificate purchases, etc.
  • Schedules services to ensure smooth, timely, and professional transition for members, guests and personnel
  • Creates necessary reports and daily printouts for management and providers
  • Attends all scheduled meetings
  • Prepares a Report of Day (ROD) indicating any incident or accident to management and informs them of any member, guest, or facility issues
  • Assists staff with lifting and storing facility equipment, furniture, and products to help maintain facility decorum and prepare for special events
  • Updates co-workers of pertinent information at the end of the shift and maintains and updates the staff communication book
  • Maintains accurate department records, procedures and checklists
  • Assists with fitness and spa opening and closing procedures, including but not limited to computer operations
Education and Experience:
  • High School Diploma or equivalent required
  • Jonas software experience preferred
  • Previous customer service, money handling, and scheduling experience required
Skills and Knowledge:
  • Must be able to read, write and understand English, have good verbal and written communication skills and write professional business correspondences
  • Bilingual (Spanish) preferred
  • PC skills required
  • Excellent communication skills, both written and verbal
  • Well organized, ability to multi-task, efficient
Personal Attributes:
  • Strong interpersonal skills
  • Honesty and integrity
  • Self-starter
  • Team player
  • Commitment to diversity, equity and inclusion


Qualifications

Colen Built Development provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Colen Built Development will provide reasonable accommodations for qualified individuals with disabilities.

* Drug free work place *