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Director Category Operations

4 months ago

Framingham, United States Staples Full time
Job Description

The Director, Category Operations is responsible for overseeing operations and driving transformation of Staples' post-sale operations for several category lines of business. Leading a team of several operations leaders, partnering closely with counterparts in Sales and third-party service providers, the Director, Category Operations will ensure the efficient and effective implementation and ongoing execution of customer programs across Breakroom, Print, Facilities, Furniture, and other key lines of business.

  • Lead a team of operations leaders with responsibility over post-sale implementation and operations for Staples' category lines of business (Facilities, Breakroom, Furniture, Print, Stockroom).
  • Partner with Merchandising to oversee third party service provider relationships, performance, cost to serve.
  • Drive transformation initiatives that improve service, cost efficiency, customer experience, and sales productivity.
  • Oversee the operations tech stack, ensuring operators have the tools, systems, and processes to effectively and efficiently manage their work.
  • Continuously develop and cultivate talent within the operations leadership team and build frameworks for talent development across the broader organization.
  • Serve as a leader of leaders over several post-sale operations and support teams.
  • Responsible for ongoing maintenance of org design, role mandates, and role mix.
  • Foster a culture of continuous improvement and professional development within the team through formal and informal
  • Ensure effective communication and alignment within the sales team and across other departments.
What you bring to the table:
  • Proven experience in managing operations and developing strategies.
  • Strong understanding of sales processes, market dynamics, and customer relationship management.
  • Experience with sales and operations technology and CRM systems.
  • Experience implementing and managing systems (both proprietary and third party).
Qualifications:
  • At least 10 years of experience in sales or a related field.
  • 5 plus years of management experience.
  • Experience with sales and operations technology and CRM systems.
  • Experience implementing and managing systems (both proprietary and third party).
  • Bachelor's degree in Business Administration, Sales, Marketing, related field or equivalent work experience.