Server Assistant

3 weeks ago

San Antonio, United States Pyramid Global Hospitality Full time
Property

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company

Location Description

Come be a part of something bigger Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
•Full Time employees have access to Medical and Dental insurance to fit your needs
•Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
•401K match (Let us help you build your financial future)
•Companywide Hotel Room Discounts (Who doesn't love to get away)
•Paid Time Off
•Employee Assistance Program (We are here to support you)
•Employee family events (bring the kids)
•Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
•Many more, please inquire for more details One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space.

Overview

The Server Assistant is responsible for ensuring the standards of service in assigned food and beverage outlets. They will assist in delivering food, drinks and other items to guests. The Server Assistant will act as a liaison between the kitchen, other servers, and guests. They will assist with maintaining the Resort standards.

They shall strive to provide exceptional service to both internal and external guests at all times. They will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting La Cantera Resort and Spa as both the Destination and Employer of Choice

Essential Job Function:
  • Interact with guests when delivering food items.
  • Communicate with kitchen feedback and guest issues.
  • Ensure prompt delivery of food to the guest.
  • Have a working knowledge of liquor, beer, wine, and food that is served at the Resort.
  • Ensures the upkeep of restaurant cleanliness.
  • Perform assigned side work and stocking supplies.
  • Clears and resets tables according to specifications of restaurant standards.
  • Adheres to steps of service using the service standards manual.
  • Assist bussers to ensure that tables are pre-bussed throughout the shift.
  • Remove plates and silverware from the table as guests are finished.
  • Ensures silverware is polished and china and glassware are not chipped.
  • Works diligently to avoid breakage and loss.
  • Keeps refillable beverages always full.
  • Notifies server when bringing coffee, tea, or other beverages to tables to ensure proper charges.
  • Completes all opening, ongoing, and closing side work and manager on duty as signed off on work.
  • Stocks/restocks appropriate linens.
  • Stocks/restock workstations with appropriate glasses, plates, and saucers.
  • Informs server of any potential guest issues.
  • Removes dishes, glasses, silverware, or other items from tables and countertops and takes them to the kitchen for proper sanitation.
  • Provides general resort information for guests.
  • Offers warm and sincere welcome/farewell to all guests of La Cantera Hill Country Resort.
  • including use of guest name & good eye contact with each guest.
  • Maintains an up-to-date working knowledge of all resort amenities as well as any special events.
Qualifications
  • High school education or equivalent experience required
  • Current Food Handler Certification & TABC rerquired
  • Prior food and beverage experience preferred
  • At least six months customer service experience preferred
  • Good food and service knowledge

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