Full Time Branch Associate I

1 month ago

San Marcos, United States Greater Texas Credit Union Full time
Company Description

70 something looking for a special someone to fill a void. Loves long term relationships and doing community service. Serious connections only, please.

We love people who love people. Our job is to do more than help with finances, we create connections that last a lifetime.

If you truly have a passion for helping others, you'll fall in love with us.

-Greater Texas

Job Description

What's in it for you as a Branch Associate I:
  • Comprehensive Training & Development: You'll receive e-learning and virtual training, guided by our Learning & Development team, ensuring you're equipped with the knowledge and skills to succeed. Ongoing coaching and mentorship will help you grow into the next phase of your career.
  • Career Advancement: This role offers clear growth paths, including opportunities to move into higher-level roles. Your experience with us will not only boost your resume but also position you for future success in the financial industry.
  • Full Benefits Package - Enjoy competitive benefits that include:
    • Rotating Saturdays and Sundays off for a healthy work-life balance.
    • 16 hours of paid volunteer time annually to give back to your community.
    • 10 paid holidays to recharge and spend time with loved ones.
    • 401k plan with up to 7% employer match to help you secure your future.
    • Tuition reimbursement for continued education and personal growth.
  • Member-Centric Focus: At the heart of what we do is our commitment to serving our members. You'll be part of a team that makes a positive impact on their financial well-being, creating meaningful experiences and solutions tailored to their needs.
  • Fun, Engaging Workplace: Beyond the work, we offer an inclusive culture where team bonding is key-whether it's enjoying endless coffee or participating in our frequent potlucks.
The Basics of a Branch Associate I Role:
  • Weekly schedules will be set between the hours of 8:30 am - 5:30 pm Monday - Friday.
  • Rotating Saturdays at our Lamar branch from 8:30 am - 1:30 pm.
What you'll do as a Branch Associate I:

In the Branch Associate role, you will serve members in a hybrid capacity conducting both Teller and New Accounts related transactions. You will work to create a top-tier experience for our members and proactively assist with their financial services needs by opening accounts, submitting loan applications, problem-solving member issues, building relationships, and educating members on additional products and services to improve their financial lives.

See below for more info:
  • Create a Top-Tier experience for members in branch, drive thru and over the phone.
  • Engage members on financial products and services using a needs-based approach.
  • Open new accounts and products including savings, checking, debit cards, money market, CDs, and select loan products for consumer members.
  • Problem-solve member issues of a basic nature through various communication channels including in-branch, phone, email, etc.
  • Actively participate in volunteer events through our Greater Good program.
Qualifications

Must Haves for the Branch Associate I Role:
  • Minimum of 1 year in a face to face customer service role.
  • High willingness to learn and be a self-starter.
  • Outgoing, personable, and a team player.
  • Great communication skills.
  • Detail oriented.
  • HS Diploma or GED.
Nice to Haves for the Branch Associate I Role:
  • Cross-selling experience.
  • 6 months of cash handling.
  • Bilingual in Spanish and English.


Additional Information

All your information will be kept confidential according to EEO guidelines.

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