IT Support Specialist 1

**Bluestone Physician Services**

**IT Support Specialist 1**

**Minnesota Professional, Clinical & Support Services - Stillwater, MN - Full Time**

The **IT Support Specialist 1**supports internal and external users on Bluestone IT systems and our in-house developed patient portal. This position will be an integral part of the IT Team providing support to users and will hold primary responsibility of managing company IT assets. Other duties include providing assistance on the use of computer hardware and software including: printing, installation, word processing, email, and operating systems. Bluestone Physician Services is the largest provider of residential geriatric primary care in the nation. Our physician-led teams provide expert, on-site care to members in assisted living and memory care communities in Minnesota, Wisconsin and Florida.

At Bluestone, our employees are our most valuable asset. We know our success is only possible through the hard work and dedication of each of our employees.

**Responsibilities:**

* Ensure accurate records of all IT Assets (Hardware & Software)

* Track the lifecycle of assets and ensure delivery to and from end users

* Employee equipment setup, perform and ensure proper installation of operating systems and appropriate software.

* Troubleshoot and resolve post setup and other user issues on a variety of software and hardware platforms.

* Answer user inquiries regarding computer software or hardware operation to resolve problems.

* Assist with proper security/compliance of all end-user devices.

* Assist with development of training materials and procedures; train users in the proper use of hardware and software.

* Address support requests in a timely manner, recording and tracking issue resolution.

* Perform preventative maintenance on computers, including installation of security patches and other important updates when automated techniques fail.

* Provide remote user support using a variety of methods including phone, video, and remote control applications.

* Research and resolve user issues via phone, email, IM, in person, ticket system, and through 3rd party vendors.

**Responsibilities:**

* Two year degree in an IT related field

* Some IT experience preferred

* Experience installing and configuring hardware components, operating systems, and applications

* Comptia A+, Network+, Security+ certifications preferred

* Demonstrated experience solving technical problems independently

* Demonstrated experience using diagnostic and analytical skills to resolve both hardware and software based technical problems

* Experience working with Active Directory and GSuite

* Excellent customer service and time management skills

* Extensive understanding of smartphones, tablets, specifically iPhones and iPads

* Highly organized with ability to multitask, quickly change direction and prioritize under pressure.

* Ability to work independently; self-motivated

* Creative problem solving skills

* Proven ability to communicate effectively with strong verbal and written skills

* Demonstrated compatibility with Bluestones mission and operating philosophies

* Demonstrated ability to read, write, speak, and understand the English language

* Must have received or be willing to receive Covid 19 vaccine by date of hire. Accommodations for disability- and religious-based reasons will be considered.

**Bluestone offers excellent Benefits to our employees including:**

* Competitive wages

* Health Insurance

* Dental Insurance

* Vision Materials Insurance

* Company paid Life Insurance

* Company paid Short and Long-term Disability

* Health Savings Account (HSA)

* Flexible Spending Account (FSA)

* Retirement plan with 4% matching contributions

* Three weeks Paid Time Off (PTO)

* Nine paid (non-working) holidays

By working here, you have the chance to make a difference in the lives of others. Our success has translated into a rapidly-growing organization, offering career opportunities in recognition of hard work. To find more information about exciting opportunities within our innovative and ever-growing organization, please visit www.bluestonemd.com

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