Server

5 months ago

Concord, United States Hay Creek Hotels Full time
Job Description
The Granite Restaurant & Bar at The Centennial Hotel, managed by Hay Creek Hotels, is actively searching for creative, fast-paced, and professional Servers to join our team

Essential Functions:
  • Greet, direct, seat, and take all orders of food and beverage guests.
  • Serve guests in accordance with company standards.
  • Impart to the customer warmth and graciousness, much as you would give a guest in your own home.
  • Inquire throughout the course of the meal if the food, service, and dining atmosphere are to his/her satisfaction.
  • Be thoroughly familiar with menu items and related materials.
  • Clean and maintain all working areas and equipment.
  • Complete designated side work efficiently and thoroughly.
  • Assist in resolving any complaints, and communicate disgruntled customers to the appropriate supervisor.
  • To prepare and present bills to customers for payment using the point of sales system (POS).
  • Obtain settlement from customers, either cash, credit or room charge, and settle bills using the POS system.
  • Practice guest safety and ensure correct billing to room when processing room charges.
  • Complete all listed opening, side-work, and closing checklists, cleaning checklists, and duties related to shift.
  • Reconciliation cash, accurately charge credit cards, and make appropriate cash deposits at end of shift.
  • Practice cleanliness and safety in all dining areas, liquor and wine storage areas.
  • Understand and communicate daily specials and specialty menus to guests.
  • Deliver food consistent with expectations of proper timing of food courses.
  • Assist team members as needed to promote a positive teamwork environment.
  • Practice conscious knowledge of food allergies and safety, communicate effectively to guests with allergies.
Experience and Skills
Required Experience:
  • High School diploma or equivalent
  • Must feel comfortable with technology. Working knowledge of a Point of Sale system preferred
  • 1 year serving experience in a high-volume restaurant, fine dining preferred.
  • Alcohol service training certificate a plus (will train if needed).
  • Ability to work in a constructive, team working environment with a positive, upbeat and customer-focused attitude
  • Ability to operate smoothly under pressure and stress
  • Flexibility to work nights or mornings, weekends, holidays, and busy seasonal days (i.e. town festivals).
Job Benefits
Benefits:

Hay Creek offers an extensive benefit and incentive package, including;
  • Insurance Benefit package, to include Company-funded Medical, Dental, Vision, Life, Disability, Accident, and Critical Illness*
  • Competitive Salary/Wages
  • Competitive Paid Time Off Structure including Vacation, Sick, Holiday Pay, Jury Duty Leave, and Bereavement Leave*
  • Standard Annual Performance/Salary Reviews
  • Merit and Cost of Living Adjustments
  • Complimentary Meals Daily
  • Free Parking
  • Employee and Friends & Family Lodging Discounts as low as forty-nine dollars per night at all HCH Properties
  • Discounts at specific property partners (NEIRA, Historic Hotels of America)
  • 50% Discount when Dining at any HCH Property
  • Industry Discounts through Working Advantage (Entertainment Tickets, Hotels, Rental Cars, Outdoor Activities, Restaurants, etc.)
  • Discounts at each of our Spas, Golf Courses, Fitness rooms/programs and other featured amenities
  • Supportive, open-door policy work environment
  • Work Culture that is fun, energetic and motivating
  • Employee Recognition Program - 'Delight and Surprise Dollars'
  • Accelerated Career Advancement to include professional enrichment, conferences & classes, and manager in training programs

*for benefit eligible employees

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