Service Engineer
4 weeks ago
Reporting to: Operations Support Manager
Location: Yorkshire
The Company
At Horizon Platforms Ltd we are proud to be a leading provider of Rental Solutions, Powered Access equipment sales and training. Horizon's customers work indoors at height, and require a fast, flexible and safe service solution. Established in 2008, we have a passion for providing outstanding customer service and plans to significantly grow our business. The Company genuinely values its people, so much so that in February 2021 it took the decision to transition to employee ownership. So today, Horizon doesn't just have employees, it has co-owners
This job description is structured around our employee values; Be “Altogether Better”, Own It, Think Positive and Stay Safe
Job Purpose
In this key role within the Company, as Service Engineer you will maintain, repair and inspect both our own powered access platforms and our customers’ throughout the UK, providing outstanding service at all times. You may also attend site to assist with breakdowns, inspections and any customer issues.
Responsibilities
Be Altogether Better:
Work closely with all members of the team to ensure an efficient and professional service
Keep the office team updated on job progress and provide technical support when needed
Support colleagues through offering assistance and training
Work flexibly, helping with reasonable ad hoc duties as required
Think Positive:
Demonstrate the Company Values in everything you do
Respect all colleagues and customers, being polite and courteous at all times
Own It:
Maintain and complete all necessary paperwork, job cards and other administrative and safety related documents to the required standards
Consistently update own technical knowledge
Look after company vehicles according to specified standards
Ensure that company tools, equipment and consumables are kept safe, clean, serviceable, accounted for and returned to their designated location
Undertake six-monthly LOLER inspections
Read job sheets, specification documents, site plans and project meeting notes (where relevant) and prepare all necessary equipment to complete jobs
Prepare all products needed to fulfil properly qualified sales and hire orders, ensuring that all appropriate documentation is attached
Service repair and check both Horizon’s fleet of Access Equipment and customers’ own machines to the highest of standard at all times, always striving to exceed expectations
Communicate effectively with customers and team members, finding out relevant information and keeping them informed on job progress
On job completion, test products and train customers on functionality, supplying a manual where possible
Where required, solve practical problems, detecting and repairing system faults on site at the earliest opportunity
Pass potential sales leads/enquiries to the Sales team to develop when an opportunity arises
Stay Safe:
Ensure compliance with all appropriate legislation with regard to access platform equipment
Ensure that safety policies, procedures and instructions are adhered to, works are adequately protected for the safety of the workforce and customers, and necessary records and checks are maintained at all times
Skills Required
Experience in Hydraulics/Electronics
Previous experience with Forklift Trucks, Boom Lifts and/or Scissor Lifts (desirable)
Confidence in reading schematic diagrams
Proven fault-finding and problem-solving skills, with an ability to look for alternative solutions and a sound knowledge of the latest fault-finding equipment
Self-motivated with an ability to work autonomously and take responsibility
An excellent communicator with people at any level within an organisation
A flexible approach, with a willingness and ability to react positively to changing business demands
A formal plant-related apprenticeship (desirable)
Evidence of ongoing service training with manufacturers of equipment
Passionate and willing to provide exceptional levels of customer service
Excellent time management, administration and organisational skills
Sound geographical knowledge
Apply Now
If you like the sound of Horizon and know that you can meet our expectations, simply show us why we should consider you for future roles by sending your cover letter and CV to
lucy.normanton@horizonplatforms.co.uk
Discover more about what life is like for co-owners at Horizon Platforms.
We offer attractive rewards and benefits for all team members.
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