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PCL - Jr Waiter

3 months ago

New York, United States Holland America Group Full time
PCL - Jr Waiter

Department: Restaurant

Employment Type: Fixed Term Contract

Location: Global

Reporting To: Waiter

Description

By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.

Set a course for adventure with Princess Cruises The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.

An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.

As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities
  • Actively assists the Waiter during the set-up of the restaurant, checking the cleanliness and quality of all equipment, glassware, cutlery, chinaware, linen, napkins, etc.
  • Assists in the preparation of any mis-en-place and equipment required for service, ensuring they are being stored correctly until required.
  • Assists the Waiter during service periods and ensures service sequences are being followed during meal periods.
  • Ensures the appropriate table settings are in place and in line with both company and sanitation protocols.
  • Knowledgeable about the dining and beverage menus and actively upsells and makes recommendations based on guest preferences.
  • Assists with guest dietary requirements.
  • Understands the setup, product and service expectations of their respective area and immediately rectifies any shortfalls that would have a negative impact on the guest experience.
  • Consistently supports the efforts to exceed service targets and other key metrics by adhering to the Service Excellence standards.
  • Minimizes breakage, loss, and theft of service items by always handling equipment and supplies with care.
  • Actively promotes in a helpful manner alternative dining venues and other company initiatives to guests.
  • Operates shipboard devices and technologies to ensure accurate processing of guest transactions.
Skills, Knowledge & Expertise
  • Graduate of a recognized Catering / Hotel Management School (Preferred).
  • At least two years of restaurant service experience on a cruise ship or in alternative fine dining service experience from premium restaurants and/or luxury hotels (5 stars).
  • Able to adequately explain pricing, food, wine, and cocktail menus to the guests.
  • Knowledge of fine dining operations and excellent restaurant service.
  • Strong communicator with personable social skills to actively interact with a variety of guest demographics.
  • Necessary computer skills and knowledge of P.O.S. systems.
  • Command of the English language both verbal and written.
  • Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests.
  • Motivation to excel in all aspects of job duties and responsibilities.
  • Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
  • Ability to continuously surprise and delight guests throughout their cruise experience.
  • Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.


Benefits

Princess Cruises offers many benefits. This position is afforded comfortable shared cabin accommodations, meals, exceptional amenities, and extensive learning and recreational programs available to all of our teammates.

Regardless of the rank or role, we are all one Princess team. Princess Cruises is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.