See more Collapse

Customer Service Associate Team Leader

1 month ago

Santa Fe, United States Whole Foods Market IP, L.P. Full time
Job Description
Assists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
Job Responsibilities:
  • Models and delivers outstanding customer service.
  • Sets and achieves the highest standards of retail execution.
  • Works with Team Leader to achieve cost, margin, expense and labor targets.
  • Follows through on all customer questions and requests; resolves concerns as needed.
  • Works with Team Leader to resolve team concerns or issues.
  • Evaluates and documents Team Member work performance.
  • Functions as point person and departmental person in charge in absence of Team Leader.
  • Consistently communicates and models WFM vision and goals.
  • Sets and achieves the highest standards of retail execution.
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
  • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
  • Provides timely, thorough, and thoughtful performance evaluations.
  • Consistently communicates and models WFM vision and goals.
Job Skills:
  • High energy, enthusiastic, and displays an affinity for our products, core values, and company philosophy.
  • Demonstrates advanced product knowledge, maintains awareness of new products.
  • Growth mindset towards greater responsibility and ownership.
  • Desire to coach and mentor others for growth.
  • Excellent interpersonal, motivational, team building, and customer relationship skills.
  • Capable of teaching others in a positive and constructive manner.
  • Product knowledge.
  • Advanced knowledge of regulatory and safety policies and procedures.
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
  • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
  • Proficiency with email, Microsoft Office, and operations-related applications.
Experience:
  • 18+ months retail Team Member experience and 6+ months of supervisory experience.
Physical Requirements / Working Conditions:
  • Must be able to lift 50 pounds.
  • In an 8-hour work day: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing and pulling.
  • Work requires the following motions: bending, twisting, squatting and reaching.
  • Exposure to FDA approved cleaning chemicals.
  • Exposure to temperatures: 90 degrees Fahrenheit.
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.


Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

We have other current jobs related to this field that you can find below

  • Customer Service Associate Team Leader

    3 days ago

    Santa Fe, United States Whole Foods Market Full time

    Job DescriptionAssists the Team Leader in all aspects of daily operations including cash management, expense control, buying, merchandising, labor, regulatory compliance, and special projects as assigned. Leads and develops Team Members. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and...

  • Customer Service Associate

    1 month ago

    Santa Fe, United States Savers | Value Village Full time

    Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind...

  • Team Leader

    4 weeks ago

    Santa Fe, United States Whole Foods Market Full time

    Provides overall leadership to the Prepared Foods team. Responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. Accountable for Team Member hiring, development, corrective actions and separations. All Whole Foods Market Retail jobs require...

  • Sales & Customer Service Associate

    7 days ago

    Santa Fe, United States Massage Envy Full time

    Overview Where Better Careers Begin!Massage Envy 3490 Zafarano Drive Suite A, Santa Fe N.M. 87507 Do you have a passion for helping others? At the Massage Envy Santa Fe franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our...

  • Warehouse Team Leader

    3 days ago

    Santa Fe Springs, California, United States Calgon Carbon Corporation Full time

    Calgon Carbon CorporationCalgon Carbon | A Kuraray Company currently has an opportunity where you can be a part of our growing team as we provide our customers with outstanding products that make the air we breathe and the water we use safe for generations to come. Position: Warehouse Team Leader - CaliforniaLocation: Santa Fe Warehouse – Santa Fe Springs,...

  • Sales & Customer Service Associate

    5 days ago

    Santa Fe, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy 3490 Zafarano Drive Suite A, Santa Fe N.M. 87507 Do you have a passion for helping others? At the Massage Envy Santa Fe franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing...

  • Customer Service

    3 weeks ago

    Santa Fe, New Mexico, United States Planet Fitness Full time

    Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. Increase your chances of an interview by reading the following overview of this role before making an application. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and...

  • Party City Team Member

    3 weeks ago

    Santa Fe, United States Party City Full time

    Location: Location: Party City Team Member (Sales Associate) in Santa Fe, NM at Party City **Location:** **Experience:** Not Specified **Job Description** **COME JOIN THE PARTY** At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are C*ustomer Obsessed.* Our Team Members lead by example and possess the energy...

  • Associate Store Team Leader

    2 weeks ago

    Santa Clara, United States Whole Foods Market Full time

    **Job Description **:Support the Store Team Leader in all aspects of store operations. Provide guidance to Team Leaders in team operations including profitability, expense control, inventory control, buying, merchandising, labor and regulatory compliance and special projects as assigned. **Responsibilities**: - Support the Store Team Leader in all areas of...

  • Warehouse Team Leader

    4 days ago

    Santa Fe Springs, United States Calgon Carbon Corporation Full time

    Calgon Carbon CorporationCalgon Carbon | A Kuraray Company currently has an opportunity where you can be a part of our growing team as we provide our customers with outstanding products that make the air we breathe and the water we use safe for generations to come. Position: Warehouse Team Leader - CaliforniaLocation: Santa Fe Warehouse – Santa Fe Springs,...

  • Seafood Team Leader

    1 month ago

    Santa Fe, New Mexico, United States Whole Foods Market Full time

    Provides overall leadership to the seafood team. Responsible for all aspects of daily operations including profitability, expense control, buying, merchandising, labor, regulatory compliance and special projects as assigned. Accountable for Team Member hiring, development, corrective actions and separations. All Whole Foods Market Retail jobs require...

  • Associate Team Leader

    4 weeks ago

    Santa Monica, United States CRC Full time

    Need Help?- Accessibility_ - (accommodation requests only; other inquiries won't receive a response)._ Regular or Temporary: Regular Language Fluency: English (required) Work Shift: 1st shift (United States of America) Please review the following job description: Supports Team Leader or Senior Team Leader with all job functions to learn industry business...

  • Customer Service

    2 weeks ago

    Santa Fe, New Mexico, United States All Aboard America Full time

    **Job Description** **$2,500.00 Hiring Bonus** You have driven for the rest, now come **Thrive** with the **Best** Our team members enjoy a family-like culture, unmatched autonomy, and the opportunity to be part of a greater purpose. If you share our unwavering commitment to customer service and safety, and you love to drive (while getting paid to do it),...

  • Customer Service BDC

    2 months ago

    Santa Fe, United States Sonic Automotive Full time

    The BDC Associate is responsible for generating services appointments with customers that contact Toyota of Santa Fe via the internet. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prom Customer Service, Associate, Appointment Setter, Customer Experience, Service, Retail, Automotive

  • Customer Service

    4 weeks ago

    Santa Fe, United States Whole Foods Market Full time

    Job Description At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving safety, quality of outbound online orders,...

  • Customer Service BDC

    1 month ago

    Santa Fe, United States Sonic Automotive Full time

    Company Description At Toyota of Santa Fe, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with...

  • Bilingual Customer Service Representative

    4 days ago

    Santa Fe Springs, United States Acro Service Corp Full time

    Job Title: Customer Service RepresentativeDuration: 3 months (Possibility of extension)Location: Santa Fe Springs, CAPay: $22/hour on w2 basis without benefitsBilingual/Spanish is RequiredJob Description:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and...

  • Bilingual Customer Service Representative

    4 days ago

    Santa Fe Springs, United States Acro Service Corp Full time

    Job Title: Customer Service RepresentativeDuration: 3 months (Possibility of extension)Location: Santa Fe Springs, CAPay: $22/hour on w2 basis without benefitsBilingual/Spanish is RequiredJob Description:The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and...

  • Customer Service BDC

    1 month ago

    Santa Fe, United States Sonic Automotive Full time

    Job DescriptionJob DescriptionCompany DescriptionAt Toyota of Santa Fe, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on,...

  • Customer Service Specialist- Sign On Bonus Offered

    1 month ago

    Santa Fe, New Mexico, United States CarMax Full time

    6112 - Santa Fe Cerrillos Rd, Santa Fe, New Mexico, 87507CarMax, the way your career should be *$750 sign on bonus offered*About this jobAs a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless...