Breakfast Supervisor-Complimentary

3 weeks ago

Bismarck, United States Fairfield Bismarck South Full time

Job Summary:

The Breakfast Supervisor-Complimentary is responsible for providing oversight over the Breakfast Attendants to whom are responsible for providing the highest quality of service possible to guests in an efficient and courteous manner.

Responsibilities:

QUALIFICATIONS:

  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful high pressure situations.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

  • Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
  • Assist the General Manager in the training and development of the food and beverage team.
  • Assist the General Manager in completing and maintaining appropriate food and beverage inventory par levels and departmental ordering needs as directed.
  • Work with the General Manager to ensure departmental budgetary guidelines are met.
  • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
  • Service guests with all food and beverage requirements in a warm friendly courteous and professional manner.
  • Clear clean and reset tables as needed.
  • Preparing buffet station for food set up. Ensuring buffet is stocked with silverware plates and glassware.
  • Accommodate any special requests made by a guest or offer appropriate alternatives.
  • Be familiar with the operation of the P.O.S. system.
  • Greet and seat guests at appropriate tables in a timely manner. Ensure quality control of menus with regard to cleanliness and appearance.
  • Ability to answer the telephone according to standards.
  • Have a complete knowledge of standards of service for receiving a room service order.
  • Have a thorough knowledge of menus and current specials in all applicable departments.
  • Carry out cashiering functions in closing checks and end of shift paperwork.
  • Perform opening and closing procedures and side work duties according to station rotation assignment.
  • Ensure that tables and side stands are kept stocked tidy and clean.
  • Employees must at all times be attentive friendly helpful and courteous to guests managers and all of their fellow employees.
  • Be familiar with the organization of Aimbridge Hospitality Hotels and know the function of each department.
  • Attend meetings as required by management.
  • Perform any other duties as requested by management.
Property Details:

The Fairfield Inn & Suites Bismarck South hotel is conveniently located near the Bismarck Civic Center, Kirkwood Mall, and a short drive from the Bismarck Airport. This Bismarck hotel is near the offices of the US Postal Service, MDU Resources & Bobcat. The North Dakota State Capitol Grounds, St. Alexius Medical Center, Sanford Health, the University of Mary & Bismarck State College are within minutes of the hotel. We're near lots of great Bismarck restaurants including the Pirogue Grill, Texas Roadhouse & The Walrus. If guests would rather grab something here we'll get them started each day with a free hot breakfast that includes scrambled eggs, bacon, sausage, fresh Belgian waffles, fresh fruit and much more. Our hotel offers guests free WiFi access, on-site fitness center, indoor pool and 24-hour business center. At the Fairfield Inn & Suites Bismarck South, our guests are our #1 priority

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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