Antenna Test Field Service Engineer
4 weeks ago
Our select Field Service Engineer provides a variety of support services to our customers, both on-site, as well as via video and phone support. These services may include calibration, maintenance, and repair of our antenna test and measurement equipment. You will demonstrate strong technical skills as well as excellent communication, time management, planning, and organizational skills. Its important that the Field Service Engineer help identify potential new business opportunities including equipment upgrades, training and other products and services.
As one of our technical representatives it’s essential that the Field Service Engineer develop good working relationships with customers and always strive to ensure that they are satisfied with our products and services.
The ideal candidate will have either educational or work experience in large positioners, radar, servo motor-based mechanical positioners, robotics, or other mechatronic machinery. The candidate would have dealt with system integration or service of complex electromechanical machinery.
Experience with Anechoic Chambers, SAR testing, OTA measurements used to verify performance of cutting-edge microwave communications devices, and work history with satellites, radar, automotive communications, radar cross section (RCS), low observables, or radome testing would be considered a plus.
*** A Bachelors degree in Mechanical Engineering with 3+ years of work experience is required
*** This position requires that you be vaccinated against Covid-19
*** The ability to obtain and maintain a US Security Clearance
As much of the work will take place at customer facilities, the candidate must be able to think and work independently with little direction and be able to improvise with a limited set of available resources.
Support customer test/production facilities on regularly scheduled or as-required basis for calibrations, system precision alignment, and preventive maintenance (PM) utilizing standard and proprietary test equipment
Provide professional responses in a timely manner to all customers
Exhibit excellent diagnostic abilities to isolate issues and repair equipment
Troubleshoot system and assist customers to ensure proper operation of positioners, controllers, and other electromechanical equipment
Perform precision system alignment using laser tracker and other optical tools
Troubleshoot and repair computer hardware and software
Prepare and comprehensive Field Service Reports and Calibration Certificates and other documentation in a timely manner
Manage time and priorities so that tasks are completed on or ahead of schedule
Develop outstanding relationships with Company’s customers to enhance future business opportunities
RESPONSIBILITIES
Ensure that customers are aware of Company’s new products (hardware and software) to support system upgrades
Support the customer in every way possible to keep their test systems and ranges operating in the manner required
Perform other duties as assigned
Requirements:
BS in Mechanical Engineering preferred
Must be able to work independently with minimum supervision and "be on call" as needed
Tactfully handle difficult situations and maintain composure under pressure
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group internally and externally
Ability to read schematic diagrams and engineering drawings
Ability to troubleshoot computer hardware and software (Windows-based)
Experience with alignment using precision mechanical tools required
Experience with laser alignment tools desired
Desirable Skills:
Experience with servo motors and control systems
Experience with positioning systems
Experience with antennas or antenna measurements
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