Waitstaff

2 months ago

Hayward, United States Sevenwinds Casino Lodge and Conference Center Full time
Description

Job Description

Job Title: Wait Staff

Department: Food Service

Starting Rate: $5.52/hr. +tips, shift differential, and premium pay of $3 - $5 per hour

Position Type: Non-Key

Basic purpose or function: Wait staff ensures that guests have an enjoyable dining experience by providing a high quality of service. Wait staff work in the front of house taking orders, serving food and drinks, and removing dinnerware from the table in a timely manner. A wait staff member's primary duty is to provide an outstanding service to our guests, take orders, and deliver food and beverages.

Job Responsibilities:
  • Preparing the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks
  • Staying updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any item
  • Handle the table bookings, direct customers to their tables, presenting menus, suggesting dishes, assisting in drink selection, informing customers about food preparation details, communicating specific customer needs to the cooks
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses
  • Issuing guest checks, accepting payments, returning the change
  • Ensuring customer satisfaction, inviting customers to return
  • Performing basic cleaning tasks as needed or directed by supervisor
  • Filling in for absent staff as needed
  • Assisting with special events.
Minimum Qualifications:
  • High School Diploma or equivalent.
  • Minimum of 18 years of age.
  • Strong customer service experience with direct guest interface.
  • Prior money handling experience and basic math skills a must.
  • Must be able to stand long periods of time.
  • Must be able to lift 50lbs or more.
  • Must be dependable, organized, detail orientated, and accurate.
  • Present a clean, neat, and professional image.
  • Must be able to work a flexible schedule if needed.
  • Excellent oral communication and written communication skills.
  • Must complete Title "31" training.


Native American preference applies to all candidates for this position.