Member Service Representative

4 weeks ago

Hampton, United States Navy Federal Credit Union Full time

Overview

To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision. Provide assistance/training to lower level team members.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

  • Analyze, research and resolve problems and discrepancies related to member accounts/loans
  • Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications
  • Counsel current and prospective members about Navy Federal's products and services
  • Ensure cash and other negotiable instruments are handled properly
  • Identify opportunities to cross service products and increase product penetration
  • Perform platform banking functions
  • Assist level I team members
  • Understand and comply with federal and other regulations relating to financial products and services
  • May assist with Branch Office vault opening, closing and balancing procedures
  • May serve as a Branch Office and/or ATM vault custodian
  • Perform other duties as assigned

Qualifications

  • Ability to work independently and in a team environment
  • Working knowledge of savings and checking products, accounts and services
  • May be required to participate and complete specialized training (in Business Services, IRA, MLO, notary, etc.), per business need
  • Effective active listening skills to accurately respond to inquiries and account requests
  • Effective organizational, planning and time management skills
  • Effective research, analytical, and problem solving skills
  • Effective skill building effective relationships through rapport, trust, diplomacy and tact
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill maintaining composure in a high production and changing environment
  • Effective skill navigating multiple screens and PC applications and adapting to new technologies
  • Effective skill performing mathematical calculations and working accurately with numbers
  • Effective verbal and written communication skills

Desired Qualifications

  • Experience in member/customer service preferably in a call center, retail banking or financial institution
  • Experience in working in a credit union environment

Hours: Available Monday - Saturday, hours based on business needs.

Location: 50 Hampton Club Drive, Hampton, VA 23666

Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.

*Candidates who complete an application for the position will be sent a required online assessment to the email address listed in the application. Please be sure to check your spam and junk folders if you do not see the email in your inbox. Completing the assessment is critical to ensure that your application is considered, so please be sure to complete the assessment. To receive assistance in resolving any technical issues with your assessment, please contact our Infor assessment support team at TSCandidateSupport@Infor.com.

About Us

You have goals, dreams, hobbies, and things you're passionate about-what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them-friends, family, and passions. And we're looking for team members who are passionate about our mission-making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: * Military Times 2022 Best for Vets Employers * WayUp Top 100 Internship Programs * Forbes 2022 The Best Employers for New Grads * Fortune Best Workplaces for Women * Fortune 100 Best Companies to Work For * Computerworld Best Places to Work in IT * Ripplematch Campus Forward Award - Excellence in Early Career Hiring * Fortune Best Place to Work for Financial and Insurance Services Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/Disability Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

  • Member Services Representative

    5 days ago

    Hampton, United States 1st Advantage Federal Credit Union Full time

    Member Services Representative - Coliseum Hampton, Virginia 1st Advantage Federal Credit Union is currently seeking a full time Member Services Representative to support our busy Coliseum branch. Scheduled hours will be 40 hours per week between the Member Services, Member Service, Representative, Operations, Retail, Banking, Insurance

  • Customer Service Representative

    3 weeks ago

    Hampton, United States SHELTON LUCAS - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative with Shelton Lucas State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your...

  • Customer Service Representative

    3 weeks ago

    Hampton, United States Taylor Ethridge - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As a Customer Service Representative with Taylor Ethridge State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your...

  • Customer Service Representative

    4 weeks ago

    Hampton, United States L.T.L Management Full time

    L.T.L Management is a growing distribution company located in the Hampton roads area. We are creating an incredible culture for our associates and managers, and we are excited about what the future brings. We are looking for customer service field representatives with the ability to become branch managers in order to help us expand within the next 6 months....

  • Guest Services Representative

    2 weeks ago

    Hampton, United States Landmark Hotel Group Full time

    **Front Desk Agent / Guest Services Representative (flexible shifts 7am-3pm/3pm-11pm)** **Holiday Inn Express** **Full Time** **$250 Signing Bonus!** At Landmark, **PEOPLE **are our business. Serving our guests, clients, and team members is our **PASSION!** Be part of something great! **JOIN OUR FAMILY** where _People are Paramount_....

  • Insurance Customer Service Representative

    3 weeks ago

    Hampton, United States BayPort Credit Union Full time

    ** Insurance Customer Service Representative** **Job Category****:** Insurance **Requisition Number****:** INSUR01804 Showing 1 location **Job Details** **Description** The primary purpose of the *Insurance Customer Service Representative* position is to provide quality service to members and potential members of the BayPort Insurance, LLC division of...

  • Financial Services Representative State Farm Agent Team Member

    3 weeks ago

    Hampton, United States Taylor Ethridge - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceOpportunity for advancementTraining & developmentROLE DESCRIPTION:As a Financial Services Representative with Taylor Ethridge State Farm, you will successfully market the financial products that manage everyday risks. Your proficient knowledge of financial products reinforces your sales-minded...

  • Guest Service Representative

    2 weeks ago

    Hampton, United States Kana Hotel Group Full time

    **Primary Responsibilities** Greet guests and perform check-in/out procedures Follow all cash and credit card procedures required by hotel and brand standard Check house count to determine the rooms available for the day Review credit limit exception report & gets additional approval if necessary Check expected departures for today & clears checkouts or...

  • Customer Service Representative at Doggy Daycare

    6 days ago

    Hampton, United States Pet Resort Hospitality Group Full time

    **Customer Service Representative** Play All Day offers exceptional dog daycare and safe and secure hoteling for furry family members of humans. The Customer Service Representative serves as the face of Play All Day. We are seeking friendly, organized and enthusiastic individuals to join our team as Customer Service Representatives at our bustling Hampton...

  • Account Representative

    3 weeks ago

    Hampton, United States Taylor Ethridge - State Farm Agent Full time

    Job DescriptionJob DescriptionROLE DESCRIPTION:As an Account Representative with Taylor Ethridge State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career...

  • Customer Service Representative

    3 weeks ago

    Hampton, United States U-Haul Full time

    Location: 1023 W Mercury Blvd, Hampton, Virginia 23666 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Hampton, United States U-Haul Full time

    Location: 1023 W Mercury Blvd, Hampton, Virginia 23666 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    2 weeks ago

    Hampton, United States Domino's Pizza Full time

    Customer Service Representatives Wanted Learn to make beautiful pizzas FAST! Have fun and get paid too. Domino's has immediate openings for in-store help! We are looking for positive, energetic, outgoing individuals that want to join our team! Start with learning how to take and process an order while providing superior customer service. Pay increases as...

  • Insurance Account Representative

    3 weeks ago

    Hampton, United States Mark Crump - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Insurance Account Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Material Handler/Service Representative

    3 weeks ago

    Hampton, United States Endries Full time

    ** Material Handler/Service Representative** **Job Category****:** Sales **Requisition Number****:** SERVI002061 Showing 1 location **Job Details** **Description** **Material Handler/Service Representative** and play a key role in our success to deliver superior on-site customer service to our key accounts! This position will service customer accounts...

  • Material Handler/Service Representative

    2 weeks ago

    Hampton, United States Endries Full time

    ** Material Handler/Service Representative** **Job Category****:** Sales **Requisition Number****:** SERVI002061 Showing 1 location **Job Details** **Description** **Material Handler/Service Representative** and play a key role in our success to deliver superior on-site customer service to our key accounts! This position will service customer accounts...

  • Verizon Customer Service Representative

    2 weeks ago

    Hampton, United States PSI Virginia Beach Full time

    A thriving Customer Service and Sales firm, Prolific Solutions is a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue...

  • Verizon Customer Service Representative

    4 weeks ago

    Hampton, United States PSI Virginia Beach Full time

    Job DescriptionJob DescriptionA thriving Customer Service and Sales firm, Prolific Solutions is a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our...

  • Verizon Customer Service Representative

    2 weeks ago

    Hampton, United States PSI Virginia Beach Full time

    Job DescriptionJob DescriptionA thriving Customer Service and Sales firm, Prolific Solutions is a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our...

  • Verizon Customer Service Representative

    3 weeks ago

    Hampton, United States PSI Virginia Beach Full time

    Job DescriptionJob DescriptionA thriving Customer Service and Sales firm, Prolific Solutions is a dynamic team that serves the Virginia Beach community with the best service options in the region. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our...