Bilingual Customer Service Representative

2 months ago

Idaho Falls, United States Mom's Meals Full time

Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Bilingual Customer Service Representative serves as the front line to our Spanish-speaking customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family.

This is a fully remote position. Employees must be located in Idaho, Nevada, Texas, or Utah (applicants outside these states will not be considered). The starting wage is $16.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.

Work hours are Monday-Friday, 8:00am-5:00pm Mountain Time/7:00am-4:00pm Pacific Time with the potential for overtime.

Position Responsibilities may include, but not limited to

    • Handle inbound and outbound customer service calls with our clients placing their meal order
    • Address questions, and provide exceptional customer service
    • Input order information into the appropriate client order screen
    • Document all conversations with client into client information database
    • Ensure all assigned clients are contacted and have an order on file
    • Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
    • Work quickly and efficiently without making the client feel rushed
Required Skills & Experience
    • Bilingual (English/Spanish)
    • High school degree or GED
    • 1 year of previous customer service experience
    • Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
    • Clear oral communication skills
    • Ability to deescalate situations and quickly resolve customer complaints
    • Prior experience adhering to company policies and showing core values
    • Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required - Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
    • Must have a quiet workspace that is free from distraction
Preferred Skills & Experience
    • 1 year of previous call center experience
    • Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
    • Previous experience working with HIPAA policies and procedures
Physical Requirements
    • Repetitive motions that include the wrists, hands and/or fingers
    • Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
    • Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
Our team members enjoy:
    • Tiered growth path for promotion starting Day 1
    • Eligible for Referral Bonuses starting Day 1
    • Weekly paychecks
    • PTO, 401k, & a Full benefits package


Company Overview

Mom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.

EEO

Mom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.

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