Data Scientist

4 weeks ago


Salt Lake City, United States NICE Full time

NICE Customer Engagement Analytics is looking for a Data Scientist to join our team. You will play a vital role in enhancing our contact center solutions through the development of advanced NLP algorithms and models. You will work in a collaborative team environment to explore and create solutions to industry problems using machine learning and state-of-the-art large language models. You bring to this team environment a strong foundation in machine learning and deep learning, as well as the curiosity and grit to see a project to delivery.

Responsibilities

Explore high-level, undefined ideas and business problems using structured and unstructured data

Develop product offerings through careful consideration of business value and data analysis

Build and fine-tune deep learning and machine learning models, with an emphasis on large language models

Communicate research findings, technical concepts, and model recommendations effectively to technical and non-technical stakeholders

Minimum Skills and Experience

Minimum of 2 years of experience implementing machine learning and NLP models using real-life (“industry”) data

Experience working with deep learning models

Excellent proficiency in Python programming

Advanced knowledge of statistics

Excellent communication and presentation abilities

Additional Desired Skills and Experience

Proficiency with one more deep learning libraries (PyTorch, TensorFlow, JAX, etc.)

Experience deploying NLP models in production environments, ensuring scalability and performance

Experience with building and/or fine-tuning large language models

Experience as part of a software organization

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