Dispatch Manager

3 weeks ago

Fort Lauderdale, United States Encompass Onsite Full time

NATURE OF WORKThe Dispatch Manager is responsible for the day-to-day operations and management of the dispatch department and provides consistent support, coaching, and leadership to the dispatch team. The dispatch manager reports to the Associate Vice President of Internal Services. As the manager of a team of employees and subcontractors, technicians and responsible for creating the daily coverage schedule based on the availability of your team, keeping morale and engagement high, monitoring the quality and progress of technicians and subcontractors' daily tasks, providing superior customer service to our customers and technicians, and setting a positive example for the rest of the team. The dispatch manager must provide accurate, prompt coordination and supervision of handypersons, floor technicians, and construction cleaning services to ensure the smooth operation of the dispatch process. The dispatch manager will liaise with the operations and finance departments to ensure service continuity and meet reporting expectations.EXAMPLES OF ESSENTIAL DUTIESSupervise and direct workers, subcontractors, materials, equipment, and service vehicles.Communicate customer needs to technicians and subcontractors, monitor progress, and coordinate responses.Manage departmental budget and track metrics related to time, requests, cost, and staffing.Hire, train, mentor, and evaluate staff, set schedules, and develop training programs.Perform tasks related to personnel issues such as performance evaluation, scheduling, training, and managing department budget.Monitor dispatchers and subcontractors to promptly communicate all schedule changes with Directors, Dispatch Coordinator, Site Managers, and technicians.Ensure dispatchers assign same-day trips to available drivers to ensure on-time performance, minimize crew wait times, and maintain system productivity.Act as a point of escalation for dispatchers and subcontractors in case of emergencies and customer complaints.Proactively assess staffing needs determined by service hours and peak call periods.Create staff schedules based on demand and dispatcher availability.Manage Encompass One database, creating projects, quotes, and work tickets, assigning work tickets to technicians and subcontractors.Manage semi-monthly payroll for the dispatch department.Ensure prompt investigation and resolution of complaints and incidents in compliance with company policy.Report all accidents and incidents according to established company procedures to ensure the highest level of safety for drivers and crew.Organize and manage onboarding and training for new hires.Ensure dispatch protocols comply with company policies, procedures, and industry standards.Ensures all safety regulations are being observed and report any violations.Monitor dispatch performance related to driver incidents and other potential service disruptions.Manage coverage during peak service times and employee shortages.Ensure dispatchers document daily events related to service accurately and appropriately.The dispatch department provides support 24/7/365 operations, so the dispatch manager must be available to work flexible and varied shifts based on work ticket volume, as required.Collaborate daily with senior management and other operations, supply chain, and finance members.KNOWLEDGE, SKILLS AND ABILITIESOutstanding Communication Skills - The ability to communicate clearly and effectively with all levels of personnel, including technicians, managers, directors, executives, and subcontractors.Superior organizational and prioritization skills with the ability to shift between tasks, communicate and delegate tasks to subcontractors, and dispatch employees daily.Proactive attitude and flexibility to keep track of many moving pieces, including advising technicians on tasks, collaborating with managers, answering phones, assigning, and updating work tickets, monitoring GPS, and monitoring and updating schedules for a busy and growing dispatch department.Problem-solving - Ability to solve issues as they arise, often requiring independent thinking. The dispatch manager must exercise calm leadership and decisive judgment in high-pressure situations and be able to direct others to take appropriate action under stressful conditions to mitigate the operational impact.Advanced proficiency in Microsoft Word, Excel, and Outlook. Willingness to learn new programs and adapt to changes in technology.Must demonstrate an eagerness to learn and be trained.Management, Dispatch, floor care, and construction cleaning experience.PHYSICAL DEMANDSMust use sensory skills to effectively communicate and interact with employees, subcontractors, and the public using the telephone or in person.Physical capability to effectively use and operate various items of office and field operations-related equipment, such as, but not limited to, computers, copiers, high & low-speed machines, and other facility maintenance types of equipment.Standing, walking, moving, climbing, carrying, bending, or kneeling, reaching, sitting, standing, pushing, pulling, crawling, and handlingMINIMUM REQUIREMENTS3+ years of Management, Dispatch, floor care, and construction cleaning experienceExperience in facilities and maintenance. Aptitude and ability to advise and train technicians in handyman skills and floor maintenance techniques, including frequency of care. HVAC, electrical, and plumbing aptitude is highly desired.4+ years of customer service experience.3+ years of management experience in a call center or high-call-volume environment. Experience scheduling part-time and full-time staff based on availability.Experience tracking and correcting time-keeping records.Ability to communicate (read, write, and speak) in English is required; Bilingual Spanish is a mustHigh School or GED DiplomaValid Florida Driver's license

  • Dispatch Manager

    3 days ago

    Fort Lauderdale, United States Encompass Onsite Solutions Full time

    NATURE OF WORK The Dispatch Manager is responsible for the day-to-day operations and management of the dispatch department and provides consistent support, coaching, and leadership to the dispatch team. The dispatch manager reports to the Associate Vice President of Internal Services. As the manager of a team of employees and subcontractors, technicians and...

  • Dispatcher (Ground Transportation)- Ft. Lauderdale Location

    4 weeks ago

    Fort Lauderdale, United States Skyhop Global Full time

    Job DescriptionJob DescriptionDescription:At Skyhop Global, our goal is create “raving fans.” As a dispatcher at our headquarters, you will play an integral part in providing on time transportation to our customers, who are airline crew members in their layover period.Our dispatchers are a reflection of our company’s commitment to safety, and raving...

  • Dispatcher

    7 days ago

    Fort Worth, United States Walker HVAC LLC Full time

    Company DescriptionWalker HVAC LLC provides air conditioning and heating services for residential and commercial customers in Fort Worth, TX. Our services include commercial and residential repairs, upgrades, remodels, natural gas and electric furnaces and heat pumps. We also offer seasonal maintenance and service plans for our clients.Role DescriptionThis...

  • Dispatcher

    1 month ago

    Fort Worth, United States Walker HVAC LLC Full time

    Company DescriptionWalker HVAC LLC provides air conditioning and heating services for residential and commercial customers in Fort Worth, TX. Our services include commercial and residential repairs, upgrades, remodels, natural gas and electric furnaces and heat pumps. We also offer seasonal maintenance and service plans for our clients.Role DescriptionThis...

  • Dispatcher

    1 month ago

    Fort Worth, United States Walker HVAC LLC Full time

    Company DescriptionWalker HVAC LLC provides air conditioning and heating services for residential and commercial customers in Fort Worth, TX. Our services include commercial and residential repairs, upgrades, remodels, natural gas and electric furnaces and heat pumps. We also offer seasonal maintenance and service plans for our clients.Role DescriptionThis...

  • Dispatcher

    3 weeks ago

    Fort Myers, United States The Hertz Corporation Full time

    If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Dispatcher position. Bring your energy, drive, and motivation to Hertz, and set your goals on cruise control! The Hertz Corporation, a world leader in the car rental...

  • Public Safety Dispatcher

    3 weeks ago

    Fort Carson, Colorado, United States Department Of The Army Full time

    Summary Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications.About the Position: The incumbent of this position serves as Public Safety Dispatcher (Office Automation) for the US Army Installation Management Command, in the Directorate of Emergency...

  • Commercial Dispatcher

    2 weeks ago

    Fort Myers, United States Boulevard Tire Full time

    Boulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Dispatcher in our Ft Myers, FL location. This is an exciting career opportunity to get on board with the best provider of quality tire products and services, while leading the industry in innovative processes. You'll have all the tools you will need to service your customers...

  • Operations Manager

    2 days ago

    Fort Lauderdale, United States Fitness Source Full time

    Job DescriptionJob DescriptionBenefits:Company carFree uniformsTraining & development Manage the dispatch of field service technicians for a fitness repair company. Mechanical and electrical knowledge desired. $20.00 per hour, 40 hours per week. May also need to visit customer locations for repair or installation work. Organizing and stocking of replacement...

  • Operations Manager

    2 days ago

    Fort Lauderdale, United States Fitness Source Full time

    Job DescriptionJob DescriptionBenefits:Company carFree uniformsTraining & development Manage the dispatch of field service technicians for a fitness repair company. Mechanical and electrical knowledge desired. $20.00 per hour, 40 hours per week. May also need to visit customer locations for repair or installation work. Organizing and stocking of replacement...

  • Commercial Dispatcher

    2 weeks ago

    Fort Myers, United States Boulevard Tire Full time

    Job DescriptionJob DescriptionBoulevard Tire Center - Serving Florida Since 1968 is looking for a top notch Dispatcher in our Ft Myers, FL location. This is an exciting career opportunity to get on board with the best provider of quality tire products and services, while leading the industry in innovative processes. You'll have all the tools you will...

  • Dispatcher - Fort Worth, TX

    3 weeks ago

    Fort Worth, United States Waste Management, Inc. Full time

    Communicates back and forth with Waste Management Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. Inte Dispatcher, Dispatch, Customer Service, Driver, Manufacturing

  • Public Safety Dispatcher

    3 weeks ago

    Fort Carson, United States Department Of The Army Full time

    Summary Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. About the Position: The incumbent of this position serves as Public Safety Dispatcher (Office Automation) for the US...

  • Dispatcher

    7 days ago

    Fort Worth, United States AirCo Air Conditioning Full time

    Job DescriptionJob DescriptionAirCo Air Conditioning Heating and Plumbing in Fort Worth has an opening for a motivated go getter, with a "can do" attitude to join our team as technician scheduling coordinator. We offer a great working environment, pay and benefits, along with opportunity for advancement.In this position you will be managing our...

  • Automotive Shop Dispatcher

    4 weeks ago

    Fort Worth, United States Moritz Kia - Ft. Worth Full time

    Job DescriptionJob DescriptionJob Description:The Automotive Shop Dispatcher at Moritz Kia - Ft. Worth is responsible for providing excellent customer service and maintaining the overall efficiency and organization of the automotive shop. This individual will be the main point of contact between the service technicians and customers, ensuring that all repair...

  • Logistics Coordinator

    2 days ago

    Fort Lauderdale, United States Bluestar Auto Movers Full time

    Job DescriptionJob DescriptionBluestar Auto Movers is a leading car shipping company in the United States. We specialize in vehicle transportation. Servicing the most exquisite manufacturers, automotive groups, dealerships, tuners, race teams, and automotive enthusiasts. We offer specialized, rapid, and car shipping globally. Bluestar Auto Movers is growing...

  • HVAC Full Time Dispatcher

    5 days ago

    Fort Worth, United States Lowe's Full time

    With more than 200 locations throughout the United States and Canada, Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair. We are proud of our reputation for putting clients first and getting the job done right the first time, every time. We are a team of qualified experts dedicated to living our...

  • Office Manager

    6 days ago

    Fort Lauderdale, United States Ace Handyman Services Fort Lauderdale and the Beaches Full time

    Job DescriptionJob DescriptionAdministrative professionals-- are you looking for a way to turn your customer service background and your engaging personality into a challenging and rewarding sales career? Join our TEAM at Ace Handyman Services! We are a national leader in the home improvement and home repair services industry by designing our business around...

  • Flight Controller

    3 weeks ago

    Fort Lauderdale, United States Tropic Ocean Airways Full time

    Job DescriptionJob DescriptionFlight ControllerThis position is to support the Operations Department in maintaining the daily flight schedule and releasing aircrafts for flights.Primary duties but not limited to the followingDaily tasks involve using a computer and a high level of concentration is imperative as the environment changes frequently and at a...

  • Communication Systems Operator I

    4 weeks ago

    Fort Lauderdale, United States Nova Southeastern University Full time

    Job Category: Non-Exempt Hiring Range: Pay Basis: Hourly Subject to Grant Funding?: No Essential Job Functions: 1. Follows departmental guidelines on customer service to ensure quality customer service is provided to internal and external stakeholders. 2. Promptly answers to requests consistent with Public Safety standards to ensure a timely...