Customer Service Representative

4 days ago


Pawtucket, United States Pet Food Experts Full time
Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets

Position Summary:

If you enjoy providing solutions in a dynamic environment while making long-lasting connections to help meet the needs of internal and external business partners, this is the role for you. The ideal person for this role thrives under pressure and takes initiative to drive results while using their knowledge and understanding to influence and persuade others. As a Customer Service Representative, you will serve as the customer's primary point of contact, and be responsible for problem solving and providing a superior and engaging customer experience.

WEST TEAM | Monday - Thursday: 9:30am - 6:00pm, Friday: 8:30am - 5pm, Hybrid Schedule

EAST TEAM | Monday - Friday: 8:30am - 5pm, Hybrid Schedule

What you will do:
  • Quickly and efficiently problem solve for retailers, vendors, and sales team
  • Build long lasting relationships with retailers and maintain unmatched response times
  • Facilitate and communicate transportation and operational changes and concerns
  • Manage open orders, show orders, provide product availability, coordinate forecasting, and be the main point of contact for retailers, vendors, and sales team
  • Assure complete retailer satisfaction with the ability to anticipate and meet customer needs and demands
  • Maximize positive relationships through a shared commitment to provide a world class customer experience
What you'll need to succeed:
  • High School Education or equivalent required, college degree a plus
  • Minimum One year experience in a customer facing role with demonstrated problem solving abilities
  • Prior Call center experience, a plus
  • Prior experience with a CRM platform a plus
  • Prior industry product knowledge, a plus
  • Demonstrate decision-making skills with limited supervisory input
  • Work in an environment where individuals take accountability of impact to the company's performance
  • Excellent planning, multitasking and organizational skills
Benefits and Perks:
  • Full benefits package (medical, dental and vision), PTO, 401(k) match
  • Paid Holidays
  • Paid parental leave
  • Pet perks product discounts
  • Hybrid schedule

Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.

All offers of employment are contingent upon passing a required criminal background check.

  • Pawtucket, United States Family Dollar Full time

    Family Dollar - 675 BEVERAGE HILL AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Pawtucket, Rhode Island, United States Family Dollar Full time

    **About Us**At Family Dollar, we are dedicated to providing exceptional service to our customers. Our goal is to create a positive shopping experience that exceeds their expectations.As a Customer Service Representative at Family Dollar, you will be responsible for:Providing top-notch customer service to all customersGreeting customers and assisting them...


  • Pawtucket, Rhode Island, United States Family Dollar Full time

    **Job Overview:**At Family Dollar, we are seeking a talented Customer Service Representative to join our team. As a key member of our sales floor, you will be responsible for providing exceptional service to customers and ensuring their shopping experience is nothing short of outstanding.Main Responsibilities:Greet customers and assist them with selection of...


  • Pawtucket, Rhode Island, United States Pet Food Experts Inc Full time

    Job DescriptionDistribution is our area of expertise, but people are at the forefront. At Pet Food Experts, we focus on building relationships that drive businesses forward, support individuals, and fuel industry growth. We prioritize deep, lasting connections by taking a thoughtful approach to creating value. By putting people first, we ultimately benefit...


  • Pawtucket, Rhode Island, United States Pet Food Experts Full time

    Company Overview:Pet Food Experts is a company that focuses on building relationships with its customers and partners. With a commitment to creating deep, long-lasting value, the company prioritizes people above all else.Job Description:The Customer Service Representative role involves serving as the primary point of contact for customers. This includes...


  • Pawtucket, United States Smitty's Service Inc Full time

    Company Overview Golden Waffles is the largest manufacturer and distributor of waffle irons, mix, and toppings to leading restaurants, hotels, colleges, and theme parks. The company provides a comprehensive turnkey waffle program to over 50,000 customer locations throughout North America and has been operating for over 85 years! Our well-established...


  • Pawtucket, Rhode Island, United States Pet Food Experts Inc Full time

    We are seeking a highly detail-oriented and organized individual to join our team as a Customer Order Processing Representative. In this role, you will be responsible for accurately processing orders, discrepancy credits, and interacting with business partners in a professional manner.Key Accountabilities:Quickly and efficiently process orders and delivery...


  • Pawtucket, Rhode Island, United States WERMA U.S.A Full time

    Job SummaryAs a Sales Manager, you will represent our company to various customer types, serve as a resource for customers, and support both prospective and existing customers throughout their buying experience. We aim for a more direct customer interface manner of doing business for our system solutions.


  • Pawtucket, Rhode Island, United States COLLETTE TRAVEL SERVICE INC Full time

    **Job Summary:**The Customer Experience Team at Collette Travel Service Inc. aims to provide an exceptional traveler experience through prompt issue resolution, driving satisfaction, retention, and referrals.The team identifies traveler needs, responds to customer inquiries across all sales channels partners (groups, agents, and partners) and collaborates...


  • Pawtucket, Rhode Island, United States Bristol County Savings Bank Full time

    Company OverviewBristol County Savings Bank is a leading financial institution with a rich history dating back to 1846. As a full-service bank, we offer commercial lending, personal and business banking, and mortgage services. Our commitment to Commitment, Stability, and Community values has enabled us to build strong relationships with our customers and the...


  • Pawtucket, United States Year Up United Full time

    Year Up United is a one-year or less, intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Year Up United participants also receive an educational stipend.The program combines technical and professional training with access...


  • Pawtucket, United States Commercial Heating Service Full time

    Commercial Heating Service is actively seeking qualified HVAC Service Technicians to join our team immediately! Ask about our Sign-on Bonus!Over the past 40+ years servicing commercial and industrial heating systems, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with hundreds of long-term customer...


  • Pawtucket, United States Commercial Heating Service Full time

    Commercial Heating Service is actively seeking qualified HVAC Service Technicians to join our team immediately! Ask about our Sign-on Bonus!Over the past 40+ years servicing commercial and industrial heating systems, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with hundreds of long-term customer...


  • Pawtucket, United States Commercial Heating Service, Inc Full time

    Job DescriptionJob DescriptionCommercial Heating Service is actively seeking qualified HVAC Service Technicians to join our team immediately! Ask about our Sign-on Bonus!Over the past 40+ years servicing commercial and industrial heating systems, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with hundreds...

  • Service Desk Intern

    4 days ago


    Pawtucket, United States COLLETTE TRAVEL SERVICE INC Full time

    Job DescriptionJob DescriptionCollette is seeking a Service Desk Intern. This role is fully on-site at our headquarters in Pawtucket, RI for 24 hours per week.The Collette Intern Program is our best-in-class opportunity for college level students who are looking to explore career paths and learn more about the travel industry, international business,...


  • Pawtucket, United States Teknor Apex Full time

    When Alfred Fain founded a small Rhode Island tire store in 1924, at the time no one could have predicted how Teknor Apex would become an international custom compounder sought out by companies around the world. After a nearly hundred-year journey that's carried us through acquisitions and expansion, we now have nine U.S. locations, as well as operations in...


  • Pawtucket, Rhode Island, United States Bristol County Savings Bank Full time

    About UsWe are a dedicated local community bank actively involved in giving back to all the communities we serve through financial support and volunteerism. With $3.1 billion in assets and over 400 employees in southeastern Massachusetts and Rhode Island, we continue to grow and expand our services to meet the evolving needs of our customers.


  • Pawtucket, Rhode Island, United States Year Up United Full time

    About Us: Year Up United is a one-year intensive job training program that provides young adults with in-classroom skill development, access to internships and/or job placement services, and personalized coaching and mentorship. Participants also receive an educational stipend.We combine technical and professional training with access to internships and job...


  • Pawtucket, Rhode Island, United States Sally Beauty Full time

    **Why Work with Us?**Sally Beauty is a leading distributor of professional beauty products in the US.Job Description:As a Sales and Service Professional, you will play a key role in delivering exceptional customer experiences and driving sales growth.Key Responsibilities:Build relationships and inspire loyalty among customersProvide expert product...


  • Pawtucket, Rhode Island, United States Levy Full time

    Job DescriptionThe Executive Chef is the culinary leader at Levy, responsible for setting menu standards, training team members, and representing the company on social media. This role requires a high level of commercial acumen, with excellent coaching and interpersonal skills.Key responsibilities include:Coaching and motivating team members to deliver...