Customer Service Representative
4 days ago
Position Summary:
If you enjoy providing solutions in a dynamic environment while making long-lasting connections to help meet the needs of internal and external business partners, this is the role for you. The ideal person for this role thrives under pressure and takes initiative to drive results while using their knowledge and understanding to influence and persuade others. As a Customer Service Representative, you will serve as the customer's primary point of contact, and be responsible for problem solving and providing a superior and engaging customer experience.
WEST TEAM | Monday - Thursday: 9:30am - 6:00pm, Friday: 8:30am - 5pm, Hybrid Schedule
EAST TEAM | Monday - Friday: 8:30am - 5pm, Hybrid Schedule
What you will do:
- Quickly and efficiently problem solve for retailers, vendors, and sales team
- Build long lasting relationships with retailers and maintain unmatched response times
- Facilitate and communicate transportation and operational changes and concerns
- Manage open orders, show orders, provide product availability, coordinate forecasting, and be the main point of contact for retailers, vendors, and sales team
- Assure complete retailer satisfaction with the ability to anticipate and meet customer needs and demands
- Maximize positive relationships through a shared commitment to provide a world class customer experience
- High School Education or equivalent required, college degree a plus
- Minimum One year experience in a customer facing role with demonstrated problem solving abilities
- Prior Call center experience, a plus
- Prior experience with a CRM platform a plus
- Prior industry product knowledge, a plus
- Demonstrate decision-making skills with limited supervisory input
- Work in an environment where individuals take accountability of impact to the company's performance
- Excellent planning, multitasking and organizational skills
- Full benefits package (medical, dental and vision), PTO, 401(k) match
- Paid Holidays
- Paid parental leave
- Pet perks product discounts
- Hybrid schedule
Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
All offers of employment are contingent upon passing a required criminal background check.
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