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Room Attendant

5 months ago


Findlay, United States Hancock Hotel Full time

**For job seekers currently receiving unemployment benefits:**

**YES****** In Ohio, you can earn up to 20% of your weekly unemployment benefit amount without losing your benefit For earnings more than 20%, the benefit amount is reduced dollar for dollar. If your weekly benefit amount is $300, you can earn up to $60 per week (20% of $300) with no change to your benefit. If you earn $100 per week, your benefit amount will be reduced by $40 (excess of 20%) and will be $260. Your total earning is now $360

Get back to work now with flexibility working the days and times youre available

Avoid the re-employment scramble later this year

Be on the fast-track to full-time employment as your availability changes

Earn part-time benefits like paid time off and holiday pay

**Purpose**

Room Attendants make a long-lasting impression and greatly influence the total guest experience. Cleaning each hotel guest room and public area to brand standard ensures a welcome and relaxing environment for our guests while theyre away from home. Room Attendants create beautiful spaces and have great attention to detail, making sure each element of the room is prepared for guest arrival or return. The primary responsibility of a Room Attendant is to deliver and exceed guest expectations, clean and style hotel rooms and public areas to brand standards, promptly address guest requests, and work collaboratively to resolve guest challenges.

**Work Performed**

* **Clean and style hotel rooms and public areas** efficiently, to brand expectations, and with great attention to detail.

* **Refresh and replenish guest rooms** with amenities, supplies, linen, and applicable collateral to ensure all items are available for guest use according to brand standard.

* Take **proactive approach to prevent guest challenges** by inspecting work, identifying and communicating maintenance concerns, and replacing items when necessary.

* Effectively **engage and build rapport with guests** to identify needs and ensure guest satisfaction.

* Take ownership to **resolve guest challenges**, working collaboratively with the hotels Guest Services team and hotel leadership.

* Always **maintain professionalism** consistent with hotel brand and company expectations.

* Know and communicate hotel emergency procedures; **inform and assist guests in emergencies**.

* Take on additional tasks as necessary or assigned by hotel leadership.

**Qualifications**

**Experience & Education:**

* 1+ years of housekeeping experience, preferably in hotels

* High School diploma or equivalency education certificate required

**Communication:**

* Effective verbal and written communication skills

* Must be able to speak, read, and write in primary language(s) used in the workplace

**Physical:**

* 8+ hours per day; stand and walk frequently throughout the workday

* Lift, lower, and maneuver up to 30 pounds occasionally

* Reach, bend, stoop, and pivot frequently throughout the workday

**Managed by First Hospitality**

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employees differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.