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Customer Service Representative

3 months ago

Charlotte, United States HomeTeam Pest Defense Full time

Overview

At HomeTeam, we put people first We make sure at HomeTeam you have the tools, support, and training to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player.

Apply in minutes from your mobile phone

Responsibilities

As a HomeTeam Customer Service Representative, you can expect to:

  • Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense.
  • The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense.
  • Provide information to prospects and initiate new service
  • Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
  • Resolve customer problems with invoices and billing questions
  • Conduct telephone conversations with customers about issues surrounding their service in a professional manner
  • Provide general marketing information to prospects and customers as requested
  • Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
  • Enter service-related notes in system software with technician and other employee customer information.
  • Escalate appropriate inquiries or problems to managers
There's plenty of perks too
  • Competitive pay $$
  • $16/Hourly
  • Off Weekends
  • Comprehensive benefits package including medical, dental, vision
  • TeleHealth Services
  • Company paid life & AD&D insurance
  • 401(k) plan with company match up to 6%
  • Employee stock purchase plan
  • Paid time off and holidays
  • Employee Perks
  • Tuition reimbursement & Dependent scholarship awards
  • The opportunity for professional growth to advance within the company
  • Recognition for a job well done
  • A friendly & fun work environment
  • Employee referral bonuses
Why HomeTeam?
  • HomeTeam is the #1 pest management company to homebuilders
  • Currently performs more the 2,000,000 services a year
  • The company has exclusive technology with its unique Taexx® built-in pest control system during a home's construction
  • Pest Management Industry is growing and is a recession resistant line of business
  • HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA.
Qualifications

Minimum Requirements:
  • Must have 1 year of previous customer service experience
  • Entry level customer service skill and technique
  • Basic / entry level understanding of computers
  • Entry level skill on use of company telephone features and how to use them
  • Must be 18 years or older with a high school diploma or GED
  • Must successfully pass background and drug screening
Physical Demands / Working Environment:
  • Candidates must meet physical job requirements and safely perform the job duties with or without accommodation


HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer