Client Services Supervisor

9 hours ago


Wilmington, North Carolina, United States Novant Health Full time
Job Summary

Team member is responsible for performing all laboratory procedures, including quality control, specimen collection, as applicable, processing, testing, and reporting of lab results. Team member will also assist in the evaluation of new or modified techniques when required. They will advise and assist in the orientation and training of other personnel on equipment and software, as necessary. They will also oversee lab operations for a department with HR responsibilities.

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

#JoinTeamAubergine #NovantHealth Let Novant Health be the destination for your professional growth.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.
  • Our team members are part of an environment that fosters team work, team member engagement and community involvement.
  • The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.
  • All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".
Qualifications
  • Education: 4 Year / Bachelors Degree, required. Baccalaureate degree from an accredited college or university in medical technology, clinical laboratory science, or chemical, physical or biological science or equivalent. Successful completion of a NAACLS accredited Medical Technology or MT program Preferred. *If graduated before 1987, two-year certification is recognized as MT*
  • Experience: Five years of relevant laboratory tech and/or leadership experience, preferred.
  • Licensure/Certification: Technologist/Scientist Cert from ASCP or AMT (BB, C, H, HTL, MT/MLS, M, MB), required.
  • Additional Skills (required): All individuals certified ASCP beginning January 1, 2004, must participate and maintain ASCP Board of Certification (BOC) through the Certification Maintenance Program (CMP). All individuals who are certified AMT beginning January 1, 2006, must participate and maintain AMT Certification Continuation Program (CCP). Qualifies as a General Supervisor under CLIA 88 guidelines. Knowledge of current medical terminology to perform full range of laboratory tests. Knowledge of laboratory equipment and testing to perform quality control checks and troubleshooting of instrumentation. Knowledge of medical terminology to communicate with medical staff regarding laboratory procedures and results. Skill in performing a full range of laboratory tests. Skill in anticipating and reacting calmly to emergency situations. Skill in developing and maintaining department quality assurance. Skill in establishing and maintaining effective working relationships with patients, medical staff, hospital staff and the public. Ability to read and understand information about instrumentation in laboratory field. Ability to follow written protocols. Ability to work independently. Ability to communicate clearly.
  • Additional Skills (preferred): Specialist certifications from accreditation agencies.
Job Opening ID

40777
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