Outbound Call Center Representative

4 weeks ago


Troy, United States Medix Full time
Title - Remote Outreach Specialist

Fully remote opportunity, equipment provided

*Must have high speed internet and a quiet space to work*

Pay - 16.50 an hour, weekly pay

Shift - Mon-Fri 8:30am-5pm EST or 10am-6:30pm EST

Qualifications:

- Must have at least 1 year of call center experience

- Comfortable being in a metric driven enviornment

The Outreach Specialists on the team are responsible for calling out to patients to schedule health risk assessments with Nurse Practitioners. Their goal in getting these appointments set up are to mitigate costs for insurance companies and also providing the insurance companies with the information from these health risk assessments back to the insurance companies.

Employees will make 120 calls in a day and schedule 12 visits per day MINIMUM. Calls are usually 5 minutes in length. If there are translation services needed, it may take between 8-10 mins. They schedule these appointments in 3 fashions:
  • Schedule at home visits - This is to go over the questionnaires, resources available to them, go over medications, NP to assess the patient in person
  • Telehealth visits via Zoom Call - NP is on a video call where they go over the same details when it comes to resources, their medications, etc.
  • Phone Call Visits - Phone only, discussing same topics as above.
Schedule:

Mon-Fri 8:30am-5pm EST or 10am-6:30pm EST

Metrics:
  • Have to meet 120 calls MINIMUM each day.
  • Schedule 12 visits each day
  • Attendance - Measured by their status on the dialer.
    • Have to be logged in 5 minutes within logging into their shift
  • Occupancy Rates (ready status) - have to score an 85% or above in this area


  • Troy, United States TEKsystems Full time

    Description: Start Date: 5/21 Insurance Servicing Class 11:30am to 8pm Monday through Friday Will fully train on-site for the first 4 weeks. After this, they may be able to go on a hybrid schedule. Hybrid schedule is 2 days on-site and 3 days remote Training schedule is 9:30-6 for the first four weeks Responsibilities: - Will be handling about 50-80...


  • Troy, United States MSGCU Full time

    Delivers the desired member experience by providing high quality service by telephone, e-mail, and fax, including using active listening to identify and address/resolve member needs and cross sell products and services in order to deepen member relat Call Center, Representative, Processing, Technology, Banking, Application


  • Troy, United States Illinois Tool Works, Inc. Full time

    This position is responsible for contact with both internal and external customers where improper handling will have a marked effect on operating results. Ability to work with other Service Support Team Members. Will provide 24-hour-a-day, 7-day-a-we Call Center, Representative, Field Service, Manufacturing, Retail, Customer

  • Call Center Agent

    6 days ago


    Troy, United States Refloor Full time

    Call Center Agent at RefloorRefloor is the leading flooring company in America, and we are looking for talented individuals to join our team as Call Center Agents. If you enjoy talking with people and want to be part of a company that feels like family, then we want to talk to you!Job Responsibilities:Handle inbound and outbound calls to set appointments for...


  • Troy, United States Edcor Data Services LLC Full time

    Job DescriptionJob DescriptionSalary: $16-$18 hourlyAbout Edcor | A Higher Degree of Tuition Management: Edcor provides industry-leading tuition assistance and advisory services for client employees. Edcor’s innovative web-based solution provides high-quality, high-value service to our valued clients. Our transaction processing excellence, partnered with...


  • Troy, United States Edcor Data Services LLC Full time

    Job DescriptionJob DescriptionSalary: $16-$18 hourlyAbout Edcor | A Higher Degree of Tuition Management: Edcor provides industry-leading tuition assistance and advisory services for client employees. Edcor’s innovative web-based solution provides high-quality, high-value service to our valued clients. Our transaction processing excellence, partnered with...


  • Troy, United States ITW Full time

    Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they...


  • Troy, United States ITW Full time

    Company Description Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the...


  • Troy, United States Hobart Service Full time

    Job DescriptionJob DescriptionCompany DescriptionHobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions.  We have over 1,700 associates nationwide who serve as valued partners to our customers.  Our employees are dedicated to providing the best...


  • Troy, United States Illinois Tool Works Full time

    Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they...


  • Troy, United States Premier Health Partners Full time

    Premier ENT Associates - Upper Valley FT/ DAYS/ 80 hours per pay Summary The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal...


  • Troy, United States Premier Health Partners Full time

    Upper Valley Family Medicine Dorset FT/ DAYS/ 80 hours per pay Summary The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal...


  • Troy, United States Premier Health Partners Full time

    Premier ENT Associates - Upper Valley FT/ DAYS/ 80 hours per pay Summary The Medical Center Representative is responsible for general clerical, receptionist, billing, referrals, patient registration and customer service for the operation of the business office in a medical center. The MCR handles a high volume of sensitive medical, financial and personal...


  • Troy, United States Clopay Door Full time

    Customer Support Representative (Order Entry) in Troy, OH at Clopay Corporation **Location:** **Experience:** Not Specified **Job Description** Clopay Building Products is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our...


  • Troy, United States Proctor Loan Protector Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Job Title: Call Center AssociateFLSA Status: Non-ExemptDepartment: Call CenterReports to: Call Center ManagerLocation: Proctor - 166Who are we? What do we do? Company Overview:Proctor Loan Protector provides comprehensive...


  • Troy, United States Mike Savoie Chevrolet Full time

    Employees of Mike Savoie Chevrolet are our most valuable assets. They are the constant that ensures our current and future success. We have many employees that have been with us for years and contribute to our family atmosphere.Mike Savoie Chevrolet is one of the fastest growing dealerships in the Metro Detroit area. We are looking to grow our Business...


  • Troy, United States MSGCU Full time

    Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth...


  • Troy, United States Mike Savoie Chevrolet Full time

    Employees of Mike Savoie Chevrolet are our most valuable assets. They are the constant that ensures our current and future success. We have many employees that have been with us for years and contribute to our family atmosphere. Mike Savoie Chevrolet is one of the fastest growing dealerships in the Metro Detroit area. We are looking to grow our Business...


  • Troy, United States Proctor Loan Protector Full time

    Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Summary:The Call Center Associate is responsible for handling incoming phone calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary. Call Center Agents are...


  • Troy, United States BELFOR Group Full time

    Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will be transmitted electronically to field offices who will Call Center, Agent, Customer Service, Technology