Loan Servicing Representative II

3 weeks ago

Oak Ridge, United States Provident Bank Full time

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees' experience.

POSITION SUMMARY

Under close supervision, this position is responsible for performing high-level maintenance and departmental audit functions on commercial loans, commercial real estate loans, construction loans, ready reserve and small business loans. This position will include all aspects of transaction processing related to commercial, residential and consumer loan portfolios. Also includes daily recap, customer assistance, scanning and quality assurance. Incumbent is expected to show initiative by training less experienced staff members or take on challenging and/or complex assignments.

MAJOR JOB RESPONSIBILITIES

  • Assists with managing various servicing activities, including but not limited to application of funds, payment of real estate taxes and customer inquiries on commercial, residential, and consumer loan portfolios.
  • Ensures that areas of responsibility meet required deadlines for both internal and external customers. Evaluates and resolves high priority or complex issues through communication and negotiation with customers.
  • Responsible for setting up all borrower and financial information for entire portfolio of new loan closings on the appropriate Horizon system.
  • Reads and interprets loan documents and approvals for verification of system accuracy.
  • Tracks all future interest rate adjustments and verifies accuracy of system-generated letters for compliance with loan documents.
  • Alerts management of any upcoming changes that may need special attention.
  • Processes all loan modifications, including extensions of maturity, interest rate adjustments, borrower transfers, etc on entire portfolio.
  • Inputs and verifies that all modified data has been approved by Credit Committee and/or designated loan officer.
  • Administers real estate tax escrow disbursement report for prevention of negative escrow transactions for all loans.
  • Directly contacts local municipalities as needed for clarification of amounts due and resolving any discrepancies regarding borrower real estate tax payments made by Provident Bank.
  • Responds to all borrower inquiries for reconciliation of escrow transactions. Re-analyzes escrow accounts where deficiencies are noted.
  • Handles entire monthly billing process, which includes assuring that all commercial account bills are generated and mailed to customers.
  • Adheres to finest quality control standards.
  • Contacts borrowers on returned mail items for address verification.
  • Processes all monetary transactions including, monthly payments, fees, payoffs, construction and commercial line/loan advances and pay-downs and performs any corrections and adjustments as warranted.
  • Perform other duties as assigned by management.
SUPERVISORY RESPONSIBILITIES

None

SKILLS AND TRAINING
  • Interpretation of all loan documentation.
  • Ability to exchange information clearly and concisely and to present ideas and report facts.
  • Working knowledge of Horizon System, PC skills, Excel and Word
  • Ability to create Excel Spread Sheet and utilize formulas for creating bills and various reports.
  • Take ownership of workflow and resolve problems with minimal to no supervision.
  • Ability to multi-tasking is imperative.
  • Excellent communication and organizational skills.
  • Strong mathematical background required.


EDUCATION

High school diploma or GED

WORK EXPERIENCE

3 - 5 years

LICENSES AND/OR CERTIFICATES

Licenses and Certification

None

WORKING CONDITIONS

Work is typically performed in an office environment. Noise levels are usually moderate.

HAZARDS

Mainly those present in a normal office setting.

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

About Provident Bank

For more than 180 years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.

Volunteering is a Way of Life

Our brand promise - "Commitment you can count on" - supports the investments we make in the community and donations made by our employees. It's a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.

Why do we love it?
  1. We get to volunteer in areas that are meaningful to the bank and impactful in the community.
  2. Through generous contributions, we have raised over $912,000 in 2022. No item or donation is too small; we find a home for it all.

  • Loan Operations Representative

    3 weeks ago

    Oak Brook, United States Evergreen Bank Group Full time

    **Job Title: Loan Operations Representative** **Department: Loan Operations** **Reports To: Loan Operations Lead** **FLSA Status: Non-Exempt (Hourly)** **Summary**: The Loan Operations Representative is a full-time position responsible for daily maintenance and servicing of all consumer and commercial loans. **Essential Duties and Responsibilities may...

  • Loan Operations Representative

    1 month ago

    Oak Brook, United States Evergreen Bank Group Full time

    Job DescriptionJob DescriptionJob Title: Loan Operations RepresentativeDepartment: Loan OperationsReports To: Loan Operations LeadFLSA Status: Non-Exempt (Hourly) Summary: The Loan Operations Representative is a full-time position responsible for daily maintenance and servicing of all consumer and commercial loans. Essential Duties and Responsibilities may...

  • Junior Consumer Loan Servicing Specialist

    1 month ago

    Oak Ridge, United States Lakeland Bank Full time

    Position Overview As the Junior Loan Servicing Specialist at Lakeland Bank you will book loans, loan check-backs, process loan payoffs and payments, file maintenance on loans, and prepare loans for scanning and filing. You will be a liaison between Branches, Customers, and Loan Officers. Key Responsibilities: * Book new loans - review all signed loan...

  • Customer Service Representative

    3 weeks ago

    Royal Oak, United States ICONMA Full time

    Description: Customer Service Representative responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Worker will be researching customer concerns across different software applications. Working hand in hand with property restoration coordinators to problem solve and solve customer concerns. Potential that they may...

  • Customer Service Representative

    3 weeks ago

    Royal Oak, United States Acro Service Corp Full time

    Job Title: Customer Service Representative Duration: 12 months Location: Royal Oak, MichiganPay: $15-16/hour on w2 basis without benefitsNote-- This position will be Monday to Thursday in person with Friday optional remote.Job Description:Customer Service Representative responds to customer inquiries by telephone or e-mail to provide non-technical problem...

  • Customer Service Representative

    3 weeks ago

    Royal Oak, United States Acro Service Corp Full time

    Job Title: Customer Service Representative Duration: 12 months Location: Royal Oak, MichiganPay: $15-16/hour on w2 basis without benefitsNote-- This position will be Monday to Thursday in person with Friday optional remote.Job Description:Customer Service Representative responds to customer inquiries by telephone or e-mail to provide non-technical problem...

  • Tire & Service Sales Representative

    4 weeks ago

    Oak Ridge, United States Countryside Tire and Auto Svc. Full time

    Job DescriptionJob DescriptionBenefits/PerksCareer path & Advancement OpportunitiesCompetitive CompensationPaid time offPaid holidaysPaid trainingCompany discountsJob SummaryWe are looking for a high-performing Tire & Service Sales Representative to join our successful team. If you have a proven track record of sales experience and fantastic communication...

  • Tire & Service Sales Representative

    7 days ago

    Oak Ridge, United States Countryside Tire and Auto Svc. Full time

    Job DescriptionJob DescriptionBenefits/PerksCareer path & Advancement OpportunitiesCompetitive CompensationPaid time offPaid holidaysPaid trainingCompany discountsJob SummaryWe are looking for a high-performing Tire & Service Sales Representative to join our successful team. If you have a proven track record of sales experience and fantastic communication...

  • Customer Service Representative

    4 weeks ago

    Wheat Ridge, United States CareerBuilder Full time

    American Consumer Financial Services, LLC- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential at an up-and-coming company? If so, you've come to the right place! **We are currently hiring for our new location at 4325 Wadsworth Blvd, Wheat Ridge, CO 80033** Incentives: Full-Time Position: Monday...

  • Customer Service Representative

    4 weeks ago

    Wheat Ridge, United States LoanMax Title Loans Full time

    Job DescriptionAmerican Consumer Financial Services, LLC- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential at an up-and-coming company? If so, you've come to the right place!**We are currently hiring for our new location at 4325 Wadsworth Blvd, Wheat Ridge, CO 80033**Incentives: Full-Time...

  • Customer Service Representative

    2 weeks ago

    Wheat Ridge, United States LoanMax Title Loans Full time

    Job DescriptionAmerican Consumer Financial Services, LLC- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential at an up-and-coming company? If so, you've come to the right place! **We are currently hiring for our location at 4325 Wadsworth Blvd, Wheat Ridge, CO 80033** Incentives: Full-Time...

  • Customer Service Representative

    3 weeks ago

    Royal Oak, United States EPITEC Full time

    This position will be M-Th in person with Fri optional remote. Description:Customer Service Representative responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution.Worker will be researching customer concerns across different software applications.Working hand in hand with property restoration coordinators to problem...

  • Customer Service Representative

    5 days ago

    Wheat Ridge, United States LoanMax Title Loans Full time

    Job DescriptionLoanMax- Customer Service Representative Are you looking for a stable, full-time position with career potential at an up-and-coming company? If so, you've come to the right place! **We are currently hiring for our location in Wheat Ridge , CO.** Incentives: Full-Time Position: Monday - Friday 10am-6pm, Saturday 9am-2pm, closed on...

  • Traveling Universal Branch Representative

    2 weeks ago

    Oak Ridge, Tennessee, United States Enrichment Federal Credit Union Full time

    Job DescriptionJob DescriptionDescription:Job Summary: Under the guidance of the Branch Operations Manager, Traveling Universal Branch Representative assists members in a professional, friendly, and courteous manner, while accurately handling members financial needs. Proficient in cash handling duties, guiding members through loan counseling, all types of...

  • Food Service Worker II

    1 month ago

    Live Oak, United States Methodist Healthcare San Antonio Full time

    Description Introduction Do you have the career opportunities as a(an) Food Service Worker II you want with your current employer? We have an exciting opportunity for you to join Methodist Hospital Northeast which is part of the nations leading provider of healthcare services, Methodist Healthcare. Benefits Methodist Hospital Northeast, offers a total...

  • Client Service Representative PC

    4 weeks ago

    Oak Ridge, United States Gentiva Personal Care Full time

    Our Company: The Home Option is a member of the Gentiva family - an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers...

  • Food Service Worker II

    1 month ago

    Live Oak, United States HCA Healthcare Full time

    Description IntroductionDo you have the career opportunities as a(an) Food Service Worker II you want with your current employer? We have an exciting opportunity for you to join Methodist Hospital Northeast which is part of the nations leading provider of healthcare services, Methodist Healthcare.BenefitsMethodist Hospital Northeast, offers a total rewards...

  • Financial Services Representative State Farm Agent Team Member

    1 day ago

    Oak Ridge, United States Michael Massaglia - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceCompetitive salaryOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Financial Services Representative with Mike Massaglia - State Farm you will successfully market the financial products that manage everyday risks. Your proficient knowledge...

  • Sr Eng II

    2 weeks ago

    Oak Ridge, Tennessee, United States Ingenium Professional Services Inc Full time

    About the job Sr Eng II - Senior Structural Engineer NS&E Company Description Ingenium Professional Services Inc. is a nationally recognized, award-winning, certified Service-Disabled Veteran-Owned Small Business. Ingenium's Corporate Headquarters is in Oak Ridge, Tennessee. Ingenium holds experience in project management, process improvement, facility...

  • Personal Banker Associate II

    2 weeks ago

    Oak Park, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations...