Application Support Analyst

2 weeks ago

Pittsburgh, United States SoftWriters Inc Full time

SoftWriters is on a Mission to Save Lives As a pioneer and market leader in long-term care pharmacy technology, we are proud to develop complex software and services that help pharmacies to deliver superior patient care to the most fragile population in the U.S. We are passionate about building the best company, achieving the #1 Top Workplace designation in Pittsburgh. We value quality, cultivating diverse teams, delivering successes and results, collaboration, innovation, thought leadership, integrity, teamwork, and growth.

As we grow in size and complexity, we face some distinct challenges that require outstanding leaders and problem solvers. Our culture and our people are our unique differentiator. If you are seeking to join a growing team and making your mark on our noble mission, then you have come to the right place

Overview:

The Application Support Analyst is a high-energy, dynamic problem solver responsible for providing expert technical product support to clients, as well as troubleshooting complex software application issues quickly and effectively. Duties involve responding to clients promptly and professionally, accurately documenting issues and resolutions, and collaborating with clients and internal employees to solve complex technical problems and ensure a world class customer experience.

Responsibilities:

Provide customer focused product support to Softwriters customers - interacting with end users at all levels Answer product questions and resolve technical issues daily via phone, email, and/or remote access Promptly and professionally troubleshoot, diagnose, and resolve software problems and educate users on resolutions Ensure end user needs are met with consistently high quality of service Research technical issues, error codes & software bugs in a timely manner and follow up directly with the customer offering recommendations, action plans and troubleshooting instructions Escalate cases when customer satisfaction comes into question Ensure compliance with Softwriters core values, standards, methodologies, and techniques Works as part of a high-performing support team to help optimize user experience Handle technical queries using SQL (MSSQL) and resolve issues related to Engage appropriate resources to resolve technical issues and update clients on progress toward resolution Fully document each client issue/resolution Work on special projects to improve operating efficiency of technical/applications support Participate in the on-call support rotation and ad hoc evening rotation and off hour projects Other duties as assigned

Minimum Requirements:

Bachelor's degree and/or equivalent education as well as experience in a computer, software, or a related field Experience in troubleshooting software application and work-flow process problems

Demonstrated problem-solving capabilities and a proven passion for providing top-notch service to all customers Ability to empathize with frustrated customers as well as handle difficult conversations and interactions High technical aptitude - ability to quickly learn new software, technologies, and skills Ability to work both independently and collaboratively to resolve client issues without detailed supervision in a fast-paced, dynamic environment Exceptional critical thinking Excellent multi-tasking skills Dependable and proficient attention to detail Resourceful and able to take ownership of and follow through on client issues until resolution is achieved Ability to effectively communicate and coordinate with peers and Senior Management when required Ability to speak effectively in interpersonal situations Excellent verbal and written communication skills Strong organizational skills, attention to detail and technical judgment Availability to work various shifts between 8:30 m. and 8:00 p.m. Availability to participate in non-business hours on-call rotation (Once every 5-8 weeks)

Preferred Qualifications:

Experience with support team CRMs such as Zendesk, HelpScout, Freshdesk, Experience supporting software products on Microsoft Windows and/or Server Experience writing and running SQL statements (MSSQL Syntax preferred) Retail Pharmacy, Long Term Care Pharmacy, and/or health care experience Database, Active Directory, RDP, Citrix, IIS, or Network Security management experience

SoftWriters, Inc. is an equal opportunity employer. All qualified candidates will receive consideration for employment without regard for race, color, religion, gender, sexual orientation, national origin or citizenship status, age, disability, genetic information or veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) #J-18808-Ljbffr

  • Applications Analyst

    1 week ago

    Pittsburgh, United States All Lines Technology Full time

    Overview: All Lines Technology is seeking an experienced Applications Analyst to join our team. As an Applications Analyst, you will play a crucial role in designing, developing, and maintaining critical applications and integrations. Your expertise will contribute to the success of our projects, ensuring high-quality code and efficient system performance....

  • Applications Analyst

    3 days ago

    Pittsburgh, United States All Lines Technology Full time

    Overview: All Lines Technology is seeking an experienced Applications Analyst to join our team. As an Applications Analyst, you will play a crucial role in designing, developing, and maintaining critical applications and integrations. Your expertise will contribute to the success of our projects, ensuring high-quality code and efficient system performance....

  • Application Support Analyst in Pittsburgh, PA

    1 week ago

    Pittsburgh, United States INA Solution Inc Full time

    Job DescriptionJob DescriptionJob Title: Application Support AnalystLocation: Pittsburgh, PA Duration: Contract Required Skills/Experience Data lineageData governance tools such as Rocket, Informatica, Collibra

  • Application Analyst

    2 weeks ago

    Pittsburgh, United States All Lines Technology Full time

    Overview: All Lines Technology is seeking an experienced Applications Analyst to join our team. As an Applications Analyst, you will play a crucial role in designing, developing, and maintaining critical applications and integrations. Your expertise will contribute to the success of our projects, ensuring high-quality code and efficient system...

  • Application Analyst

    2 weeks ago

    Pittsburgh, United States All Lines Technology Full time

    Overview: All Lines Technology is seeking an experienced Applications Analyst to join our team. As an Applications Analyst, you will play a crucial role in designing, developing, and maintaining critical applications and integrations. Your expertise will contribute to the success of our projects, ensuring high-quality code and efficient system...

  • Applications Analyst

    2 weeks ago

    Pittsburgh, United States All Lines Technology Full time

    Job DescriptionJob DescriptionOverview: All Lines Technology is seeking an experienced Applications Analyst to join our team. As an Applications Analyst, you will play a crucial role in designing, developing, and maintaining critical applications and integrations. Your expertise will contribute to the success of our projects, ensuring high-quality code and...

  • Applications Analyst

    2 days ago

    Pittsburgh, United States All Lines Technology Full time

    Job DescriptionJob DescriptionOverview: All Lines Technology is seeking an experienced Applications Analyst to join our team. As an Applications Analyst, you will play a crucial role in designing, developing, and maintaining critical applications and integrations. Your expertise will contribute to the success of our projects, ensuring high-quality code and...

  • Applications Analyst

    1 hour ago

    Pittsburgh, United States All Lines Technology Full time

    Job DescriptionJob DescriptionOverview: All Lines Technology is seeking an experienced Applications Analyst to join our team. As an Applications Analyst, you will play a crucial role in designing, developing, and maintaining critical applications and integrations. Your expertise will contribute to the success of our projects, ensuring high-quality code and...

  • Application Analyst

    7 days ago

    Pittsburgh, United States Robert Half Full time

    This role is on-site 3 days per week in the Pittsburgh office. Candidates must be in the Pittsburgh area. We are seeking an Application Support Analysts based in Pittsburgh, Pennsylvania. In this role, you will be involved in various aspects of application support, including troubleshooting complex bank enterprise applications, database management, and...

  • Application Analyst

    7 days ago

    Pittsburgh, United States Robert Half Full time

    This role is on-site 3 days per week in the Pittsburgh office. Candidates must be in the Pittsburgh area. We are seeking an Application Support Analysts based in Pittsburgh, Pennsylvania. In this role, you will be involved in various aspects of application support, including troubleshooting complex bank enterprise applications, database management, and...

  • Application Support Analyst

    2 days ago

    Pittsburgh, United States TTI of USA, Inc. Full time

    Job Description: Provides support to all IT-related activities and initiatives using established procedures, including guidance, assistance, coordination and follow-up on straightforward and some more complex end user related IT problems and ensures resolution. Provides local smart hands capability and maintains management of End user Assets. Provides...

  • Application Support Analyst

    3 days ago

    Pittsburgh, United States Compunnel Full time

    Primary Skills: Data Lineage/Data Governance Rocket, Collibra, or Informatica Mainframe - Java/SQL Description: The main function of this position is to minimize interruptions and the risks to the firm from a system outage by coordinating the activities within the Application Support group and the MCM IT group to respond to issues. This person will function...

  • Application Support Analyst

    5 days ago

    Pittsburgh, United States Compunnel Full time

    Primary Skills: Data Lineage/Data Governance Rocket, Collibra, or Informatica Mainframe - Java/SQL Description: The main function of this position is to minimize interruptions and the risks to the firm from a system outage by coordinating the activities within the Application Support group and the MCM IT group to respond to issues. This person will function...

  • Application Analyst

    2 weeks ago

    Pittsburgh, United States F.N.B. Corporation Full time

    Primary Office Location: 30 Isabella Street. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Technical Skills: Proficiency in troubleshooting and supporting complex Bank enterprise applications, including but not limited to application upgrades, vulnerability management and custom-built applications. Advanced...

  • Application Analyst

    3 days ago

    Pittsburgh, United States F.N.B. Corporation Full time

    Primary Office Location: 30 Isabella Street. Pittsburgh, Pennsylvania. 15212. Join our team. Make a difference - for us and for your future. Technical Skills: Proficiency in troubleshooting and supporting complex Bank enterprise applications, including but not limited to application upgrades, vulnerability management and custom-built applications. Advanced...

  • Technical Lead, Application Support Engineer at PA

    3 days ago

    Pittsburgh, United States Elite WorkForce Inc Full time

    Job DescriptionJob DescriptionPosition: Technical Lead, Application Support Engineer (Business Analyst ) Location: Pittsburgh, PA Duration: 12+ Months Job Type: Contract Interview: hybridLocal Candidate OnlyRequired Skills: - Experience in application support within investment management - Programming experience in Visual Basic, PowerBuilder, Perl, C, Java,...

  • Sales Analyst

    2 weeks ago

    Pittsburgh, United States Triad Metals International Full time

    *Only accepting applicants who live in the Pittsburgh, Pennsylvania area.Job Title: Sales Analyst Triad Metals was established in 1987 and is an industry leader in distributing structural steel, tubing, pipe, piling and plate products in the US and Canada. As future expansion is on the horizon, the company continues to grow in order to bring the best steel...

  • Data analyst

    2 weeks ago

    Pittsburgh, United States Diverse Lynx Full time

    Job Title: Analyst Location: Pittsburgh PA/Cleavland OH - Onsite Type: Fulltime / PermanentSkill Digital : Bigdata and Hadoop Ecosystems Minimum Experience 6 - 8 Years Qualification Bachelor Of Computer Science Job description: Skill: Hadoop Bigdata Data Analyst: 6+ years of Experience in Data Analyst having experience in SQL, Hadoop, oracle. Should have...

  • Business Analyst

    1 day ago

    Pittsburgh, United States IntePros Full time

    IntePros is excited to partner with a Fortune 200 Investment Banking and Financial Company in helping them identify a Technical Business Analyst for a critical engagement in Pittsburgh, PA. Technical Business Analyst role & responsibilities:Analyzes, defines, and prioritizes business requirements and functional or operational specifications for moderate to...

  • Business Analyst

    1 day ago

    Pittsburgh, United States IntePros Full time

    IntePros is excited to partner with a Fortune 200 Investment Banking and Financial Company in helping them identify a Technical Business Analyst for a critical engagement in Pittsburgh, PA. Technical Business Analyst role & responsibilities:Analyzes, defines, and prioritizes business requirements and functional or operational specifications for moderate to...