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Claims Quality Assurance Analyst

2 months ago

New York, United States Hiscox USA Full time

Job Type: Permanent Build a brilliant future with Hiscox We are a fun, innovative and growing Claims Operations team where you'll get the opportunity to learn multiple insurance products and interact with business leaders across the organization. This role is a crucial component of delivering successful Quality, continuous improvement and helping to shape our Best Practices. The Role: The Claims Quality Assurance Analyst completes regular quality reviews of claim files, checking against our regulatory and quality framework while driving improvements across the business. This role ensures that our high standards are consistently applied by the ongoing development, support and embedding of the quality framework, through effective feedback, training and remedial plans where appropriate. This role will also: Plan and perform internal and TPA claim quality assurance reviews measured against Hiscox Claims Best Practices and regulatory framework and standards. Produce qualitative MI and analytical reports which succinctly identify claim findings and trends, as well as prioritize any issues identified. Analyze data and effectively communicate audit findings and reports to key stakeholders. Review claim outcomes/resolutions in the context of the Hiscox Claim Best Practices or TPA Claim Handling Guidelines, and work with the Claims Quality Assurance Manager to provide constructive and objective feedback, including recommendations for improvements, training and any remedial actions to be taken. Oversee and administer the ongoing month to month Claim Review process to ensure all eligible file handlers are reviewed on a continuous basis. Plan and prioritize daily, weekly, monthly workload to ensure output targets are achieved. Ensure all activity is clearly and concisely documented and recorded in the correct systems. Collaborate with the QA team and business units on continuous improvement and training initiatives. Be a point of contact for QA queries and support by providing practical advice and guidance. The Team: The US Claims Compliance and Quality Assurance team at Hiscox is a growing group of professionals with operational and technical experience. The team serves as a claims technical resource, as well as provides assistance and expertise across Hiscox by identifying and promoting claims best practices and facilitating required improvements. We foster consistency, calibration, and continuous improvement in the handling of Hiscox claims. Our team is quite diverse, and you will be able to demonstrate that you can flex your work and delivery style to accommodate different stakeholders. Requirements: 3 years previous claims auditing experience and/or background. 5-8 years of multi-line claims handling experience (preferably GL, Professional Liability, and/or Property/Inland Marine lines of business). Excellent written and verbal communication skills Demonstrated organizational and time management skills A sound understanding of claims regulatory expectations and operational risk Ability to process information and change focus quickly in line with the ad-hoc nature of anticipatory risk assignments. Awareness of market trends, insurance compliance, risk and regulatory issues. Additional Factors Considered Subject matter expertise Experience within legal or regulatory compliance Experience with state DOI standards Track record of exceptional customer service Track record of stakeholder management skills About Hiscox As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things. We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions. Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places. Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch. About Hiscox US Hiscox USA was established in 2006 to focus primarily on the needs of small and middle market commercial clients, via both the broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group. Today, Hiscox USA has a talent force of about 420 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism. Diversity and flexible working at Hiscox At Hiscox we care about our people. We hire the best people for the job and we're committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn't always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role. What we offer 401(k) with competitive company matching Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care) Company paid group term life, short- term disability and long-term disability coverage 24 Paid time off days plus 2 Hiscox days,10 paid holidays plus 1 paid floating holiday, and ability to purchase up to 5 PTO days Paid parental leave 4-week paid sabbatical after every 5 years of service Financial Adoption Assistance and Medical Travel Reimbursement Programs Annual reimbursement up to $600 for health club membership or fees associated with any fitness program Company paid subscription to Headspace to support employees' mental health and wellbeing 2023 Gold level recipient of Cigna's Healthy Workforce Designation for having a best-in-class health and wellness program Dynamic, creative and values-driven culture Modern and open office spaces, complimentary drinks Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation Salary Range $90k-$100k. LI-AJ1 Work with amazing people and be part of a unique culture