Parts Counterman

Description

Principle Volkswagen of Grapevine

Parts Counterman

Who You Are

Principle Auto is seeking an exceptional Parts Counterman to join our rapidly growing dealership. You are a self-starter, who enjoys solving problems and managing many different projects at once. You understand the value of procedures, and yet you know when to think outside of the box. You are known for your insights and high integrity. Your team relies on you to manage many customer's vehicles, and to deliver the vehicles back to the customer on time. You are constantly growing and learning and expanding your knowledge. You value the opportunity to provide exceptional service ensuring your customers are safe in their vehicles. You maintain a strong level of enthusiasm, positivity and productivity with other associates throughout the dealership.

What We Offer

We continuously invest in our people with ongoing education within Principle University and ongoing professional development.

Who We Are

Our Mission: We Live to Provide Exceptional Care.

Our Purpose: Helping People Live a Better Life

Simply put, we desire to change the automotive industry. We are in the business of building relationships and we want to ensure that we are there for our guests throughout their journey. We do this by hiring the Greatest People that foster our unique culture of giving exceptional care for our guests. Our culture is found in our values.

Our Values Are Our G-U-I-D-E

• Great People- We hire people with heart. We care about each other, so caring for the customer comes naturally.
• Unparalleled Service- We understand everyone defines great service differently and we aim to meet our guest needs individually and with complete focus.
• Integrity- We never allow pressure to influence our guidance to guests or fellow associates. We are accountable to each other to do what is right.
• Defining Excellence- We desire to be the best, changing constantly to the next environment. We have a burning need to learn and be a leader in our industry.
• Enthusiasm- We aim to have fun every day. If it's not fun, we find a way to make it so. We are energetic, and our energy draws people to us.

We are closed on Sundays

Requirements

Responsibilities of the Parts Counterman:

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Follows up on back-ordered parts.
• Replenishes assigned inventory daily.
• Assists outside sales representatives with their orders.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Solicits assigned accounts by phone.
• Keeps front and rear counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Participates with the parts manager in maintaining a lost sales tracking program.

Qualifications of the Parts Counterman:

• Clean driving record with valid/current Driver License.
• High School graduate or GED a MUST.
• Experience in similar positions, 1+ year(S) preferred.
• Completion of negative drug screen.
• Completion of acceptable background investigation.

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