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Customer Service Representative

1 month ago

Jacksonville, United States Aston Carter Full time
Customer Service Representative (Logistics)

Job Description

The primary duty of the Customer Service Representative (CSR) is to provide support to account managers with the handling of order entry, scheduling of appointments and management of customer accounts assigned.

Responsibilities
  • Order entry of all new loads tendered.
  • Scheduling all pickup and delivery appointments via multiple methods - phone calls, emails, portals, etc.
  • Management of information for pickup and delivery locations
  • Effectively communicate with customers via multiple methods - phone calls, emails, portals, etc.
  • Assists account manager with management of all customer accounts assigned.
  • Review and submission of final billing (RTB) for each load on customer accounts assigned
Essential Skills & Qualifications
  • At least 6 months to 1 year experience in a Logistics setting.
  • Must be computer literate and experienced with Excel and Outlook.
  • Ability to work as a team player.
  • Ability to multitask and stay organized.
  • Problem solve and handle high volume inbound and outbound emails in a stressful environment.
APPLY NOW

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
  • Hiring diverse talent
  • Maintaining an inclusive environment through persistent self-reflection
  • Building a culture of care, engagement, and recognition with clear outcomes
  • Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.