Director of Implementation

2 weeks ago

Atlanta, United States ATech Placement Full time

We are looking for a Director of Implementation who will be responsible for the strategy and the success of the Implementation teams. The ideal candidate is a self-starter with a passion for improving industrial organizations and their workforce, as well as B2B SaaS products. This is a great opportunity to own a critical part of the customer experience for a high growth technology company.

What You'll Do:

  • Lead and oversee the implementation process for our product, ensuring clients’ successful adoption and utilization of our technology platform
  • Drive the development of new processes, standardization, and continuous improvement initiatives to accelerate time to value for our clients and enhance operational scalability
  • Develop, track, and enhance KPIs to measure the success of implementations and ensure the highest quality deliverables
  • Develop, track, and enhance metrics to measure the performance and effectiveness of the implementation team, striving for operational excellence and continuous improvement
  • Provide thought leadership on implementation best practices, influencing the company’s approach and methodologies for efficient and accelerated implementation timelines
  • Serve as a people leader, guiding and mentoring a team of implementation professionals to deliver exceptional results and foster their growth and development
  • Monitor capacity for implementation team in order to ensure that we have enough resources based on sales

What We’re Looking For:

  • BA in Business, or a related field
  • Experience building a customer success organization in a high growth environment, ideally at a startup
  • 5 years of experience managing and leading a team
  • Strong sense of ownership and eagerness to build and define the implementation process
  • Exceptional problem solving skills
  • Demonstrated excellent written and verbal communications skills with strong documentation skill sets; highly organized with the ability to multi-task and manage shifting priorities
  • Ability to to communicate candid and constructive feedback with your team, and building rapport with clients and internal teams

Nice to Have:

  • Experience implementing software for a construction company
  • Experience implementing analytics solution

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