Knowledge Management Liaison

2 weeks ago

Henderson, United States Barclays Full time

Knowledge Management Liaison

Henderson, NV

As a Barclays Knowledge Management Liaison, you will be accountable for partnering with Subject Matter Experts and business area stakeholders to write, edit, and distribute all operations-related communications for Collections, Credit Operations, Customer Care, and Fraud Operations in order to assist frontline staff in their servicing of customer accounts. The Knowledge Management team is also in charge of the maintenance of the Customer Care Intranet page and all associated content.

Salary / Rate Minimum: $55,000

Salary / Rate Maximum: $85,000

The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, anchor, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.

What will you be doing?

Creating and issuing operations-related communications across a variety of internal channels, including: Hot Topics, Dotcoms, desktop releases, department-level intranet updates

Creating and delivering communications to ensure operations colleagues have updated, timely, and accurate information to handle customer inquiries effectively

Leading operations communications channels to ensure the continual flow of new, updated, or important information to colleagues

Working with the instructional design team to ensure existing data and metrics are identified as part of the project management process

Developing, leading, and implementing continuous improvements for operations communications

Performing and maintaining key projects which support significant contributions of the team including reporting and tracking, distributing stakeholder surveys, conducting focus groups

Providing assistance for creating, posting, archiving and auditing online colleague content as needed

What were looking for:

High School Diploma or GED equivalent

Extensive experience in financial services or customer servicing

Extensive experience in stakeholder and project management

Skills that will help you in the role:

B.S. in English, Communications or Journalism preferred

Ability to quickly learn and adapt when facing new challenges

Willingness to work outside office hours when required

Results driven, with a commitment to continuous process improvement and quality

Where will you be working?

You will be working at Barclays Services, Henderson, NVs fully Operational Customer Contact center, where the best meet to build careers full of scope, variety, and reward. Supporting the banking and financial solutions of todays demands, answering tomorrows questions, and redefining the future of customer support in finance.

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