Customer Service Rep

2 weeks ago


Cranbury, United States CoWorx Staffing Full time

Our client in Cranbury, NJ is seeking a Customer Service Rep to support their busy delivery business with scheduling and troubleshooting appointments for deliveries.

Responsibilities:

Assist customers and business partners via telephone and email

Handle customer complaints in a calm, professional manner

Diagnose, assess, and resolve problems or issues

Monitor progress of delivery routes

Scan haul-away pods and verify stamps

Process changes or cancellations to delivery orders

Desired Background/Skills:

Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint.

1-year related experience preferably within a call center environment

Strong customer service skills and the ability to satisfactorily resolve issues

Solid ability to multitask with exceptional organizational skills

Ability to thrive under pressure while delivering solutions that exceed customer expectations

Other Information:

Tuesday-Saturday

5am-1:30pm

Don't miss out on this exciting opportunity to join a hard-working, supportive team - apply today to get started

#CB

#NJ18

Interested candidates please reference job code 225152 when responding to this ad.



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