Tier 1 Helpdesk

Position: Tier 1 Helpdesk

Duration: 6 month contract to hire

Quantity: 1

Location: Circleville, Ohio 43113

Perm Salary: 55-63K

Must-Haves:

• 1-5 years working experience in helpdesk, desktop support, similar role
• Experience using any ticketing system, ability to handle 5+ tickets a day
• Experience troubleshooting software and hardware, including printers, scanners, and mobile devices
• Experience resolving issues, maintaining and supporting Microsoft Client Operating Systems and Office Applications
• Some active directory permission experience, passwords, registering users, etc

Plusses:

• Associates Degree or higher
• IT Certifications
• Prior experience in a manufacturing environment

Day-to-Day:

An Employer is looking for a Tier 1 Helpdesk candidate to work near Columbus, Ohio. This position is open due to a long term employee leaving the role due to health issues and the team is looking for a backfill. This role will be converted to full-time employment after 3-6 months and they client is seeking someone who can grow within the company. This person will take 5+ helpdesk tickets daily and will be troubleshooting basic hardware and software issues in person and over the phone. These issues include printers, scanners, mobile devices, basic software issues such as account access and permissions. Your role primarily involves providing technical assistance to end-users, maintaining systems, and ensuring smooth operations. If you have a passion for technology and enjoy helping others, we encourage you to apply

1. End-User Support:

• Respond promptly to user inquiries related to hardware, software, and network issues.
• Troubleshoot and resolve technical problems, escalating complex issues as needed.

1. System Maintenance:
2. Incident Management:

• Log and track user-reported incidents using our ticketing system.
• Prioritize and address issues based on urgency and impact.

1. Collaboration:

• Work closely with other IT team members to ensure seamless operations.
• Communicate effectively with colleagues and management.
• Monitor user support requests and work to ensure appropriate resolution
• support desktop, laptop, workstation and thin client computer hardware
• Administer, maintain and support video conferencing systems
• Administer, maintain and support Microsoft Client Operating Systems and Office Applications
• Coordinate, assist and resolve end user requests from parent and subsidiary companies.
• Identify and suggest computer related training for associates
• Propose, develop and support process improvement

Support department related project work