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Member Support Specialist- Kenwood

1 month ago

Cincinnati, United States Empowered Pilates Full time

We are seeking CONFIDENT and ENERGETIC Member Support Specialists to join our team. The ideal candidate will be POSITIVE and ENTHUSIASTIC, and have a passion for supporting our team and community by helping others to live their best lives through health and fitness. If you are FRIENDLY and willing to learn, while building relationships with new and existing clients, you'll be a great addition to our team

POSITION:

The purpose of the Member Support Specialist is to assist the Studio Manager with new membership sales and intro class bookings, support current members with their studio needs, and present all patrons with retail and service offerings. Member Support Specialists must be comfortable in a sales role, while also providing excellent member service. Pilates and/or fitness knowledge or background is helpful but not required. We are looking for someone who can be a part of our studio hype squad

RESPONSIBILITIES & DUTIES

  • Respond to customer emails, text messages and phone calls. This includes always answering the phone, returning texts, calls and emails the same day whenever possible, and escalating issues to management as needed
  • Execute sales protocols for prospect follow-up, membership sales, or intro class booking
  • Provide exceptional customer service to all clients of the studio, be it in person, over the phone, via text messaging or email
  • Conduct tours of the facility while actively engaging with individuals
  • Achieve personal and studio level sales goals
  • Help to maintain a clean and orderly studio
  • Participate in special events as needed to promote the studio
  • Other duties as assigned
QUALIFICATIONS & SKILLS
  • Excellent communication and interpersonal skills in person, on the telephone, via email, and text message
  • Must be comfortable with public speaking in groups of up to 12 people
  • Strong sales and customer service skills
  • Goal-oriented with an ability to achieve membership, retail, and service objectives
  • Ability to learn and use the Club Ready software system
  • Punctual, reliable and professional
  • Ability to work harmoniously as part of a team
  • Ability to adapt and evolve in an ever-changing fast-paced diverse environment
  • Ability to stand or sit for up to 8 hours throughout the workday
  • Hearing sufficient to understand conversations, both in person and on the telephone
  • Reliable means of transportation to studio and occasional offsite events
BENEFITS & PERKS
  • Starting at $15 per hour plus commissions and free classes
  • Additional compensation from commission paid on sales
  • Employee status (W2) not a contractor
  • FREE PILATES CLASSES
  • Merchandise discounts
  • Opportunities for growth within the studios
COMPANY CULTURE & CORE VALUES
  • People-oriented: We provide a positive, encouraging, and energetic environment that focuses on highlighting and growing the unique abilities of our team.
  • Team-oriented: Our team is cooperative and collaborative; we support our team and our community. We believe that the team that works hard together and plays together, stays together, so we offer many opportunities to engage as a team.
  • Outcome-oriented: We are results-focused with a strong performance culture, and strive for excellence by improving every day.


Founded in 2007, Club Pilates is the nation's largest and fastest-growing Pilates franchise with nearly 700 locations across 5 countries (and growing). Despite the pandemic, Club Pilates opened more than 60 new studios since 2020 and now has over 620 locations in North America alone. Due to its impressive domestic and international growth, Club Pilates has been ranked #1 on Franchise Times' Fast & Serious in both 2019 and 2020, landed at #104 on Entrepreneur Magazine's 2021 Franchise 500, marking its fifth consecutive year on the list, as well as appearing in Inc. Magazine's Inc. 5000 list three years running.

We believe that Pilates is the path to a fuller, more satisfying physical existence. We believe that being in control of your body helps you to be in control of your life. And best of all, we believe that you can start anytime. Class formats are designed with the vision of making Pilates more accessible, approachable and welcoming to everyone. Club Pilates is also the first company to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes along with TRX, Triggerpoint, and Barre.

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