Guest Services Representative/ Night Audit

2 weeks ago


Bismarck, United States Everspring Inn Full time

** EverySpring Inn and Suites**

** Guest Services Representative/ Night Audit - EverSpring Inn and Suites**

Bismarck, ND 58504

**Job Title:** Guest Services Representative/Night Audit - EverSpring Inn and Suites **Supervisor:** Guest Services Manager **Job Type:** Variable part-time, non-exempt

**Location: EverSpring Inn and Suites 200 E. Bismarck Expressway, Bismarck, ND 58504**

Bird Dog Equity Partners is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird Dogma:

**The Bird Dogma**

- We Put People First

- We Dependably Drive Results

- We Constantly Keep a Positive Attitude

- We Never Stop Improving, Ever

- We Relentlessly Solve Problems

**Summary**

Our Guest Services Representatives (GSR) serve as our guests first point of contact and manage all aspects of their accommodation.

GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Night Audit GSR's also run end of day reports and other administrative functions in the operations software to maintain a soothe running hotel. If you have a knack for customer service, attention to detail, enjoy the overnight shift and have work experience in the hotel industry, wed like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

**Duties & Responsibilities**

* Perform all check-in and check-out tasks

* Manage online and phone reservations

* Inform customers about payment methods and verify their credit card data

* Register guests collecting necessary information (contact details, exact dates of their stay etc.)

* Welcome guests upon their arrival and assign rooms

* Provide information about our hotel, available rooms, rates and amenities

* Respond to guests inquiries in a timely and professional manner

* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests needs

* Tending and folding laundry when needed

* Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.

* Upsell additional facilities and services, when appropriate

* Maintain updated records of bookings and payments

* Audit software and run reports

**Experience, Skills, and Education**

* Work experience as a hotel Front Desk Agent, Night Audit, Receptionist, GSR or similar role preferred

* Experience with a form of property management software is a plus

* Understanding of how travel planning websites operate, for example: Booking and TripAdvisor

* A strong desire to learn and develop

* Customer service attitude

* Excellent communication and organizational skills

* Degree in hospitality related field is an asset

* Willingness to work overnights, weekends and holidays

**Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative/Night Audit may be asked to perform.



  • Bismarck, United States My Place Hotels Full time

    My Place Hotel-Bismarck is looking for a motivated individual to become part of our Guest Services team! Monthly bonus potential! Flexible scheduling! Cross training! Growth potential!Sunday nights through Thursday nights 10 pm - 6 am. Responsibilities include all aspects of guest accommodations including: Reservations/Check-ins/Check-outs Having a...


  • Bismarck, United States Bird Dog Equity Partners LLC Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. DescriptionJob Title: Guest Services Representative Job Type: Part-Time,...


  • Bismarck, United States Bird Dog Equity Partners LLC Full time

    ** Bird Dog Hospitality** ** Guest Services Representative - EverSpring Inn and Suites** Bismarck, ND 58504 **Job Title:** Guest Services Representative - **EverSpring Inn & Suites** **Supervisor:** General Manager or Guest Services Manager **Job Type:** Variable or full-time **Location: EverSpring Inn & Suites** Bird Dog Equity Partners is a hotel...


  • Bismarck, United States My Place Hotels Full time

    Job DescriptionJob DescriptionMy Place Hotel-Bismarck is looking for a motivated individual to become part of our Guest Services team! Monthly bonus potential! Flexible scheduling! Cross training! Growth potential!Sunday nights through Thursday nights 10 pm - 6 am.Responsibilities include all aspects of guest accommodations including:...


  • Bismarck, United States PILOT Full time

    Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...


  • Bismarck, United States Pilot Flying J Full time

    Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil...


  • Bismarck, United States Pilot Company Full time

    Job DescriptionCompany DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to...


  • Bismarck, United States Pilot Company Full time

    Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations...

  • Night Auditor

    5 days ago


    Bismarck, United States Aimbridge Hospitality Full time

    Job Summary The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security...

  • Night Auditor

    2 weeks ago


    Bismarck, United States Aimbridge Hospitality Full time

    The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making rese Night Auditor, Auditor, Hospitality, Audit, Night, Weekend, Retail

  • Night Auditor

    4 days ago


    Bismarck, United States Fairfield Bismarck North Full time

    Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....

  • Night Auditor

    6 days ago


    Bismarck, United States Courtyard Bismarck North Full time

    Job Summary: The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks....


  • Bismarck, United States Great Plains Restorative Services Full time

    Job DescriptionJob DescriptionGPRS Job Title: Customer Service RepresentativeType and Status: Regular, Full-time, non-exempt, On-siteHours of Work: Weekdays 8am to 5pm, 40 hours per weekDepartment/Location: GPRS, BismarckReports to: Customer Service SupervisorStatement of Purpose:The customer service representative is responsible for: patient demographic and...


  • Bismarck, United States Eide Bailly Full time

    Audit Senior Associate Job Locations US-ND-Bismarck ID 2023-6703 Category Audit & Assurance Position Type Full-Time Work Option(s) Hybrid / In-Office Who We Are Eide Bailly is one of the top 25 CPA and business advisory firms in the nation. We have over 40 offices in 15 states across the Midwest...


  • Bismarck, United States Bruno's Pizza Full time

    Position: Customer Service Representative (CSR) We are looking for a customer service-oriented individual to join our team as a phone order taker. The ideal candidate will possess excellent communication and multitasking skills. They should be able to take orders accurately and efficiently while exhibiting a friendly demeanor with all...

  • Guest Services Leader

    10 hours ago


    Bismarck, ND, United States Pilot Company Full time

    Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations...


  • Bismarck, United States Great Plains Restorative Services Full time

    GPRS Job Title: Customer Service Representative Type and Status: Regular, Full-time, non-exempt, On-site Hours of Work: Weekdays 8am to 5pm, 40 hours per week Department/Location: GPRS, Bismarck Reports to: Customer Service Supervisor Statement of Purpose: The customer service representative is responsible for: patient demographic and insurance information...

  • Night Auditor

    4 days ago


    Bismarck, United States Wingate Inn Bismarck, ND Full time

    Job DescriptionJob Description$300 HIRING BONUSHotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Night Audit for the Wingate by Wyndam Bismarck, ND (Overnight Shift 11 PM-7 AM)Job Purpose:The Front Desk Night Auditor is often the first point of contact and the first impression...

  • Night Auditor

    2 weeks ago


    Bismarck, ND, United States Aimbridge Hospitality Full time

    The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11 pm-7 am). Primary responsibilities include: registering guests making rese Night Auditor, Auditor, Hospitality, Audit, Night, Weekend, Retail

  • Night Maintenance

    5 days ago


    Bismarck, United States Cracker Barrel Old Country Stores Full time

    Night Maintenance Store Location: US-ND-Bismarck Overview: The Night Maintenance employee performs guest service by providing Cracker Barrel with a building and equipment that are ready for guests. The appearance of a clean building in the public areas, and a sanitized, clean food preparation area ensure guest satisfaction and safety. Responsibilities...