Customer Service Representative 1/2/Senior

6 days ago

Glen Allen, United States Berkshire Hathaway Energy Full time
Job Description

BHE GT&S has an exciting career opportunity for a Customer Service Representative 1/2/Sr (Natural Gas Analyst) at our Headquarters located in Glen Allen, VA or at our Columbia, SC location.

Responsibilities

**Please note before application that this position is analytical in nature, specifically geared toward a "natural gas analyst" and is in no way related to a typical "call center" role.

As a Customer Service Representative, you will be a vital member of the transportation services team within a leading energy company. Your role will encompass various aspects of transportation duties requiring high attention to detail while multi-tasking, and analytical, problem-solving skills, while providing superior customer service.
  • Essential Functions: Analytical and Problem Solving: Analyzes and processes natural gas nominations in accordance with regulatory requirements. Accurately performs daily processes on multiple electronic bulletin boards (EBBs) within the natural gas transportation nomination, confirmation, and scheduling timelines. Uses analytic methods and tools to perform capacity allocation. Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook).
  • Customer Facing and Liaison: Serves as a point of contact for external customers regarding transportation related inquiries. Regularly communicates with interconnecting pipeline representatives to resolve pipeline discrepancies. Collaborates with internal stakeholders including operations, accounting, marketing, and IT. Performs testing of our proprietary EBB application as needed.
  • Communication and Teamwork: Demonstrates a strong work ethic and sense of responsibility to the team. Participates in and conducts peer training and knowledge sharing within the team to foster continuous process improvement.
  • Works a rotating schedule that includes a mixture of days, nights, weekends and 12-hour shifts. Holiday on-call duty is required.
Preferred Degree(s):

Mathematics/Finance

Qualifications

Customer Service Representative 1
  • Bachelor's plus 0-2 years of experience
Customer Service Representative 2
  • Bachelor's plus 3-4 years of experience
Sr Customer Service Representative
  • Bachelor's plus 5+ years of experience
All Levels
  • Ability to perform data analysis and data entry.
  • Ability to define problems, collect data and draw conclusions.
  • Ability to communicate effectively, establish rapport and speak persuasively.
  • Ability to negotiate problem solutions.
  • Effective interpersonal skills
  • Ability to work both independently and within a team.
  • Must be reliable and consistently demonstrate high quality work.
  • Experience in gas transportation or scheduling preferred.
  • Knowledge of transmission pipeline system, facility operations, tariff provisions and service agreements preferred.
  • Knowledge of customer facilities and operations, transportation rules and policies and interconnections preferred.


Education
Bachelor (Typically four years of related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)

Preferred Degree
Business

Employees must be able to perform the essential functions of the position, with or without an accommodation.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Position descriptions are developed as guides for the employees of BHE GT&S. The management team of BHE GT&S reserves the right to modify job responsibilities and position requirements to meet the corporate business goals and needs.

About Us

BHE GT&S is an interstate natural gas transmission and storage company that gives large customers more options in moving gas safely, reliably and efficiently. Headquartered in Richmond, Virginia, with operations in 10 states, BHE GT&S employees take pride in our work and are committed to innovative and sustainable natural gas energy solutions. Through our liquefied natural gas facilities, multi-state pipeline systems, and storage operations we support a number of large customers, including major utilities, power plants, marine transportation and heavy-duty trucking, along with manufacturing. Our employees are integral to our success and work hard to exceed customer expectations. BHE GT&S encourages a safe and inclusive work environment. We provide fulfilling employment opportunities, are committed to attracting and retaining the best employees, and support an environment that reflects the diversity of our communities.

About the Team

At BHE GT&S, we celebrate diversity, equity and inclusion. BHE GT&S is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.

  • Customer Service Representative 1/2/Senior

    6 days ago

    Glen Allen, United States MidAmerican Energy Full time

    BHE GT&S has an exciting career opportunity for a Customer Service Representative 1/2/ Sr (Natural Gas Analyst) at our Headquarters located in Glen Allen, VA or at our Columbia, SC location. Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    1 month ago

    Glen Allen, United States RemX Full time

    RemX has an immediate opening for a Customer Service Representative to join a growing company located in Savannah, GA. Hours: 8 am- 5 pm Monday-Friday Location: 100% onsite Savannah GA Responsibilities of the Customer Service Representative: Interact with customers by phone or in person Take orders from customers and enter them in real time into the...

  • Customer Service Representative

    3 weeks ago

    Glen Allen, Virginia, United States RemX Full time

    RemX is seeking a skilled Customer Service Representative to join their team. As a key member of the customer service team, you will be responsible for providing exceptional customer service and support to clients. Your primary duties will include responding to inbound calls, reviewing account activity, performing accounting calculations, and resolving...

  • Customer Service Representative

    4 weeks ago

    Glen Allen, Virginia, United States RemX Full time

    RemX is seeking a highly skilled Customer Service Representative to join their team. As a key member of the customer service team, you will be responsible for providing exceptional service to clients, resolving issues, and ensuring customer satisfaction.Respond to inbound calls and resolve customer inquiries in a timely and professional manner.Utilize...

  • Customer Service Representative

    4 weeks ago

    Glen Allen, Virginia, United States RemX Full time

    RemX is seeking a highly skilled Customer Service Representative to join their team in Branchville, NJ. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.Respond to inbound calls and provide exceptional customer service.Review account activity using billing systems and perform accounting...

  • Customer Service Representative/ Counter Sales

    4 weeks ago

    Glen Allen, United States RemX Full time

    RemX has an immediate opening for a Customer Service Representative/Counter Sales to join a growing company located in Savannah, GA. Hours: 8 am- 5 pm Monday-Friday Location: 100% onsite Savannah GA Responsibilities of the Customer Service Representative: Interact with customers by phone or in person Take orders from customers and enter them in real time...

  • Customer Service Representative

    4 weeks ago

    Glen Allen, Virginia, United States RemX Full time

    Job Summary:We are seeking a skilled Customer Service Representative to join our team at RemX. As a Telephone Reassurance Representative, you will play a vital role in providing follow-up support to applicants in need of program assistance. Your primary goal will be to establish strong relationships with clients, ensuring their needs are met and their...

  • Customer Service Representative/Counter Sales Specialist

    4 weeks ago

    Glen Allen, Virginia, United States RemX Full time

    RemX is seeking a highly skilled Customer Service Representative/Counter Sales to join their team in Savannah, GA. The ideal candidate will have excellent communication skills and be able to work effectively in a fast-paced environment.Provide exceptional customer service through phone and in-person interactionsProcess customer orders and manage inventory in...

  • Senior EIT 2

    4 weeks ago

    Glen Allen, Virginia, United States GAI Consultants Full time

    About the RoleGAI Consultants, Inc. is seeking a Senior EIT 2 to join our Civil and Environmental Business Sector. This position offers a sign-on bonus and flexible hybrid or remote work schedules.Key ResponsibilitiesLead civil site work, including design, permitting, and construction activitiesDevelop client management and business development...

  • Customer Service Representative

    4 weeks ago

    Glen Allen, Virginia, United States Towne Family of Companies Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at TowneBank. As a key member of our banking team, you will be responsible for providing exceptional service to our members, handling monetary transactions, and ensuring the accuracy and security of our financial systems.Key...

  • Customer Service Representative

    3 weeks ago

    Glen Allen, Virginia, United States Towne Family of Companies Full time

    Job DescriptionAs a Customer Service Representative at Towne Family of Companies, you will play a vital role in providing exceptional service to our members. Your primary responsibility will be to handle monetary transactions, verify checks and cash, and examine documents for essential elements.Key Responsibilities:Process transactions accurately and...

  • Customer Service Representative: Part-time

    1 month ago

    Glen Allen, United States RemX Full time

    RemX is hiring a Customer Service Representative: Part-time to work for Knoxville's energy and water provider. Shift: Monday between the hours of 9 am and 8 pm (8 hour shift) Tuesday: 5 pm-9 pm Wednesday 5 pm-9 pm Saturday: this is an as needed shift working from 9 am- 4 pm Training is 3 weeks, full-time hours: 7:30-4:30 Monday-Friday Pay: $19-$20/hr...

  • Customer Service Representative: Part-time

    3 weeks ago

    Glen Allen, Virginia, United States RemX Full time

    Customer Service Representative: Part-timeRemX is seeking a Customer Service Representative: Part-time to work for Knoxville's energy and water provider. This part-time role offers a unique opportunity to provide exceptional customer service and support to our customers.Shift Schedule:Monday: 9 am - 8 pm (8 hour shift)Tuesday: 5 pm - 9 pmWednesday: 5 pm - 9...

  • Senior Sales Representative

    4 weeks ago

    Glen Allen, Virginia, United States The Hartford Full time

    Senior Sales RepresentativeDrive business growth and profitability by developing and executing a sales strategy that meets or exceeds financial objectives in assigned territories.Key Responsibilities:Build and maintain strong relationships with agents and producers to meet or exceed financial objectives.Develop and execute a sales plan to achieve maximum...

  • Customer Service Representative: Part-time

    4 weeks ago

    Glen Allen, Virginia, United States RemX Full time

    RemX is seeking a Customer Service Representative: Part-time to join our team. This role involves providing exceptional customer service to our clients. The ideal candidate will have excellent communication skills, a strong work ethic, and the ability to work in a fast-paced environment. **Job Responsibilities:**Answer inbound calls and provide professional...

  • Customer Service Representative

    4 weeks ago

    Allen, United States O'Bryan Plumbing Full time

    Company Summary O'Bryan Plumbing Services has an immediate opening for a Customer Service Representative. We are a rapidly growing plumbing company in Collin County and have been in business since 1982. We have an A+ rating with the Better Business Bureau and remain dedicated to maintaining a positive work atmosphere as well as an employee and...

  • Customer Service Representative

    2 months ago

    Allen, United States Texas State Gov Full time

    Texas State Gov - JobID: 4676241 [Customer Service Representative] As a Customer Service Representative at the State of Texas, you'll: Greet and direct visitors; Provide administrative support for the Guest Service Managers and Assistant Managers; Assist with general customer services functions including answering guest inquiries, giving directions,...

  • Customer Service Representative

    4 weeks ago

    Glen Burnie, Maryland, United States David's Bridal Full time

    Customer Service RepresentativeAt David's Bridal, we're seeking a highly skilled and enthusiastic Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Welcome and engage with...

  • Customer Service Representative

    6 months ago

    Glen Allen, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Representative

    3 weeks ago

    Glen Allen, Virginia, United States Costco Full time

    Key Responsibilities:• Process member orders with accuracy and efficiency.• Collect payment and handle customer transactions with a high level of service quality.• Provide exceptional customer service to ensure member satisfaction and loyalty.Additional Responsibilities:• Perform clean up, department set-up and closing procedures to maintain a clean...